Desktop Central MSP 9

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Remote Desktop & Mobile Device Management Software for MSPs

Patch Configuration Failure - "Problem while downloading the patch from server"

Problem

You are trying to deploy patches on your network computers. However the Patch Deployment Status shows a message - "Problem while downloading the patch from server ".

Cause

You will encounter this error if, the agent residing in your clients' machines is unable to download a particular patch from the Desktop Central Server. This is likely to happen if you have:

  • Recently changed the Patch Store Directory to a new location and failed to copy the patches from the previous directory to the new location. (or)
  • Deleted the patches from the patch store.

Resolution

You can resolve this issue as follows:

  • Copy the patches from the previous directory to the new location.
  • Redeploy the patch on the target system.

Applies to: Patch Deployment Failure, Patch Download Failure

Keywords: Problem while downloading the patch from server, Patch Installation Failure