Remote Desktop & Mobile Device Management Software for MSPs

Vulnerability Database not getting updated - "Unable to establish direct connection"

Problem

Vulnerability Patch DB Update fails with error message -"Unable to establish direct connection".

Cause

One possible reason could be that your Network Firewall is blocking the data as,

1. The firewall does not allow communication through port 443 and 80
2. The sync.patchquest.com is not added to the exception list of your network firewall.

Resolution

1. Open the ports 443 and 80 to allow the firewall to communicate.
2. Add the sync.patchquest.com to the exception list of your firewall.
   

Applies to: Patch Management, Vulnerability Database Update

Keywords: Patch Management, Patch Deployment Failure, Firewall