Add Roles for IT360 Monitoring Module

This section is common to all the editions of IT360 - Professional edition, Enterprise Edition [both Central Server and Probes], MSP Edition [Central Server only].

In addition to the default roles supported by IT360, you also have option to define your own custom roles, based on the Admin tasks assigned to Team members. This section is all about creating and editing Custom roles in IT360. Here, you will learn how to:

  1. Add Custom Roles

  2. Edit Custom Roles

1. Steps to Add Custom Roles

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Roles under User Management.

  4. In the wizard displayed, click the Add Role button. A window pops up as shown below:


  5. Add the role by providing the following details:

    1. Role Name: A name for the role, e.g. Support Rep.

    2. Role Description: A brief explanation on the role created.

    3. Allow User Administration: Select Yes or No. (this is applicable for Professional edition only)

    4. Accounts in Application: Select the Modules/Applications, in which the user has an account;

      • 'Servers and Applications' module selected by default. You also have the options; Networks, Traffic and OpStor choose. Select any of the above options.

      • If you want to include ServiceDesk module, check the 'ServiceDesk' checkbox.

      • Click Next to configure roles in each of the above selected components.

      • The various roles pertaining to ServiceDesk are displayed, select the roles to which you require access to. For instance, the user can have an POApprover, Technicians roles to the HelpDesk module. Select the appropriate check boxes, as shown below.

  1. Click on 'Next'.

  2. Select Role(s) for Servers & Applications.

  3. If you have selected any other Modules/Applications, such as Networks or Traffic, then select Roles for them as well in the subsequent wizards displayed.

  4. Once the Role selection is done for all the selected Modules/Applications, click Add.

The new Role is successfully added and the confirmation message is displayed.

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2. Steps to Edit Custom Roles

To edit a role, follow these steps:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Roles under User Management.

  4. In the wizard displayed, click the icon corresponding to the Role, which you want to edit. The 'Edit Role' window pops up.

  5. Make the required changes.

  6. Click 'Update' to save the changes.



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