Services

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Probes only) and MSP Edition (Probes only).

IT360 supports monitoring of the following services, to check their status:

  1. Active Directory

  2. DNS Monitor

  3. FTP / SFTP Monitor

  4. JMX Applications

  5. LDAP Server

  6. Ping Monitor

  7. Service Monitoring

  8. SNMP

  9. Telnet

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1. Active Directory

Note: Kindly ensure that, for User accounts, relevant privileges must be provided, before creating the Active Directory monitor.

To create an Active Directory Monitor, follow the below steps;

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click Active Directory under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Host Name, in which the monitor is running.

  8. Enter the Username and Password.

  9. Provide the Polling interval for monitoring the Active Directory montior.

  10. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the Active Directory, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  11. Click Add Monitor(s). This discovers the Monitor from the network and starts monitoring them.

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2. DNS Monitor

DNS monitor checks the availability and correctness of records in the DNS Server.You can monitor the time taken for fetching the record. To create an DNS Monitor, follow the below steps:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click DNS Monitor under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Target Address, which is the DNS Server name.

  8. Enter the Lookup Address. This is the address you want to check in the DNS Server.This will check for any records with the given address.The DNS monitor will generate a down alert if there is no record for the specified address.

  9. Enter Time Out, in seconds.

You can also compare whether the record returned from the DNS Server is of correct type and values are same be specifying the below parameters.

  1. Select the Record Type from the pull down menu. This is the expected record type returned for the lookup address. You can find different record types under the following link: http://en.wikipedia.org/wiki/List_of_DNS_record_types

  2. Select the Search Field. This is the field in the record you are interested to search.

  3. Enter Search Value. This is the value to compare with the value returned by DNS Server.

  4. Provide the Polling interval for monitoring the DNS monitor.

  5. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the DNS Monitor, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  6. Associate Monitor Instance to Location Agent(s). Here you can choose either of the below options:
    1. Run on Server - This option enables you to run the DNS monitor in the local instance of IT360.

    2. Run on Agent (EUM) - This option enables you to run the DNS monitor from multiple locations. For this, you need to select the necessary agents from there, where you want this monitor to be executed.

    Note: Click on the Learn more about EUM link, available beside the Run on Agent (EUM) option, for related information. Refer the below example screenshot of MSP edition (Probe).

  1. Click Add Monitor(s). This discovers the Monitor from the network and starts monitoring them.

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3. FTP/SFTP Monitor

FTP/SFTP monitor monitors the availability and performance of FTP/SFTP monitor. To create an FTP/SFTP Monitor, follow the below steps;

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click FTP/SFTP Monitor under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Target Address that should be the Host Name / IP Address to connect.

  8. If Authentication is enabled, enter the Username and Password.

  9. Enter Port No. (Default Port number for FTP is 21, and SFTP is 22).

  10. Enter Time Out value.

  11. Select the option YES or NO, to indicate whether FTP is secure or not.

  12. If you would like to monitor the downloads (mget) through FTP/SFTP, while simulateneously downloading the file, select the option YES, else select NO.

  13. If the above option is YES, then enter the Remote Src. FileName (Remote Source FileName), located in the target address.

  14. Enter the Local Dest. FileName (Local Desitnation FileName), with full path. The file will download in the given path, where the IT360 is running.

  15. If you would like to upload a file to target address, select Upload File option as YES, else select NO.

  16. If YES, enter the Local Src. FileName (Local Source FileName), with full path. The file must be available, where the IT360 is running.

  17. Enter the Remote Dest. FileName (Remote Destination FileName), with full path, where the file will be downloaded in the target address.

  18. Provide the Polling interval, for monitoring the FTP/SFTP montior.

  19. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the FTP/SFTP monitor, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  20. Click Add Monitor(s). This discovers the Monitor from the network and starts monitoring them.

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4. JMX Applications


To monitor a JMX Applications, the following java runtime options are to be added to your application:
  • Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=1099
  • Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false

Replace 1099 with the actual port number of the agent

Example: 
  1. To enable JMX Applications in JBoss do the following:
    1. Edit the run.sh/bat under JBoss home/bin.
    2. Append the following command to JAVA_OPTS, where
      JAVA_OPTS =-Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=1099 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false %JAVA_OPTS% 

  2. To enable JMX Applications in Tomcat do the following:

    JAVA_OPTS =-Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=1099 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false %JAVA_OPTS%



To create a JMX Application, follow the below steps:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click JMX Applications under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Hostname / IP Address of the host, in which the service is running.

  8. Enter the SubNetMask of the network. (The subnet mask determines the maximum number of hosts on a subnetwork)

  9. Provide the Port number, in which RMI Adapter is running. Also, you can provide multiple ports, separated by commas.

  10. Enter the Polling interval time, in minutes. (The time interval to monitor the different parameters configured for a Monitor)

  11. Enter the JNDI name. For example, /jmxconnector.

  12. If Authentication is enabled, enter the Username and Password.

  13. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the JMX Application, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  14. Click Add Monitor(s). This discovers the Monitor from the network and starts monitoring them.

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5. LDAP Monitor

Note: To import certificate into ManageEngine IT360, execute the following command:

<Applications_Manager_Home>/working/jre/bin/keytool -import -keystore <Applications_Manager_Home>/working/conf/Truststore.truststore -storepass appmanager -trustcacerts -alias <alias_name> -file <ldap_certificate_file_path>

  • <Applications_Manager_Home> - ManageEngine IT360 installed home directory
  • <alias_name> - Provide an alias name for the LDAP certificate
  • <ldap_certificate_file_path> - Provide absolute path to the LDAP certificate
appmanager - This is the password for the LDAP certificate. Ensure that you do not change the password.

To create an LDAP Monitor, follow the below steps:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click LDAP Server under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the LDAP Server and LDAP Server Port of the server, wherein the services are running.

  8. If Authentication is enabled, enter the Username and Password. If no Username and Password are provided, then it will connect to the LDAP server using anonymous login.

  9. Enter the Search Base value.

  10. Enter the Search Filter value.

  11. Select the Matching Attribute from the pull down menu.

  12. Select the Filter Condition from the pull down menu.

  13. Enter the Search Result string value, which will match with the search results.

  14. Enter the Timeout (in seonds), which will be used to establish connection with the LDAP server.

  15. Click YES or NO option to check if the connection is secured. If YES (to enable SSL mode), then import the certificate of LDAP server into IT360. Please follow the steps (given below) provided to import the LDAP certificate into IT360 Truststore. Once the procedure is complete, restart IT360.

  16. Provide the Polling interval for monitoring the LDAP montior.

  17. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the LDAP monitor, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  18. Associate Monitor Instance to Location Agent(s). Here you can choose either of the below options:
    1. Run on Server - This option enables you to run the LDAP monitor in the local instance of IT360.

    2. Run on Agent (EUM) - This option enables you to run the LDAP monitor from multiple locations. For this, you need to select the necessary agents from there, where you want this monitor to be executed.

    Note: Click on the Learn more about EUM link available down the wizard for related information. Refer the below example screenshot of MSP edition (Probe).

  1. Click Add Monitor(s). This discovers the Monitor from the network and starts monitoring them.

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6. Ping Monitor

IT360 uses Ping Monitor to track if the particular host / IP address is accessible or not. To create a Ping Monitor, follow the below steps:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click Ping Monitor under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Provide Host Name / IP Address.

  8. Enter the Timeout for the monitor.

  9. Enter the Polling Interval for the monitor.

  10. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the Ping monitor, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  11. Associate Monitor Instance to Location Agent(s). Here you can choose either of the below options:
    1. Run on Server - This option enables you to run the Ping monitor in the local instance of IT360.

    2. Run on Agent (EUM) - This option enables you to run the Ping monitor from multiple locations. For this, you need to select the necessary agents from there, where you want this monitor to be executed.

    Note: Click on the Learn more about EUM link available down the wizard for related information. Refer the below example screenshot of MSP edition (Probe).

  1. Click Add Monitor(s). Upon adding the Ping monitor, you can view the details of the newly added Ping monitor.

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7. Service Monitoring

Service Monitoring monitors different services running in particular/default ports, such as FTP-21, Telnet-23, etc, running in the network. To create a Service Monitoring Monitor, follow the steps given below:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click Service Monitoring under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Hostname / IP Address, in which the monitor is running.

  8. Enter the SubNetMask of the network. (The subnet mask determines the maximum number of hosts on a subnetwork)

  9. Enter the Port number, in which the Service, you want to monitor, is running.

  10. Enter the Polling interval time, in minutes. (The time interval to monitor the different parameters configured for a Monitor)

  11. Enter the Command to Execute that will be executed after connecting to the port mentioned above. For example, if the port added is where your web server is running, then you can give the command as 'GET / HTTP1.0'. This will get the index page of the web server.

  12. Enter the Match Content string that has to be searched, after executing the command.

  13. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the Service Monitoring monitor, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  14. Click Add Monitor(s). This discovers the Service and starts monitoring them.

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8. SNMP/Network Device


In order to monitor different Enterprise specific SNMP OID's, use Add Attributes or Add Custom Attributes link which will lead to MIB browser from which you can add the same. The MIB, whose attributes are required to be added, must be present in the <ManageEngine IT360 home>/working/mibs directory of ManageEngine IT360. To add the MIBs to the directory, use Add MIB form.

Still if you have problems in adding OID for monitoring, then check troubleshooting.

To create a SNMP Monitor, follow the steps given below:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click SNMP/Network Device under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Hostname / IP Address, in which the monitor is running.

  8. Enter the SubNetMask of the network. (The subnet mask determines the maximum number of hosts on a subnetwork)

  9. Enter the Polling interval time, in minutes. (The time interval to monitor the different parameters configured for a Monitor)

  10. Enter the timeout value, in seconds.

  11. Provide the Port number, in which SNMP is running in the host (default Port number is 161).

  12. Enter the Community String ('public' by default). You can also Test Credential by hitting the button.

  13. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the SNMP/Network Device, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  14. Click Add Monitor(s). This discovers SNMP/Network Device in the host and starts monitoring them.

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9. Telnet

To create a Telnet monitor, follow the steps given below:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click Telnet under Services (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Hostname / IP Address, in which the monitor is running.

  8. Enter the SubNetMask of the network. (The subnet mask determines the maximum number of hosts on a subnetwork)

  9. Provide the Port number, in which the monitor is running.

  10. Enter the Polling interval time, in minutes. (The time interval to monitor the different parameters configured for a Monitor)

  11. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the Telnet device, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  12. Click Add Monitor(s). This discovers the telnet from the network and starts monitoring them.

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If you have added Monitors and not associated them with a Business Service, you can do this manually anytime. For information on associating a Monitor with a Business Service, refer to the Associating Monitor with Business Service document. However, if you are configuring a MSP Probe, it is mandatory to associate the Monitor to the appropriate Customer / Site.

See Also:

Monitor Information - Services | Create Other New Monitors


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