ManageEngine Integrates Desktop Management with ITIL-Ready Service Desk; Provides Access to Asset Information Collected Across Networks
Adds User and Role-Based Management for Increased Security and Control
Austin, TX, February 23, 2010 - ManageEngine, makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, today announced an upgrade to ManageEngine Desktop Central, desktop management software, allowing asset data collected across multiple local and wide area networks to automatically be shared with ManageEngine’s help desk application, ServiceDesk Plus.
This new level of integration gives help desk technicians information from computers beyond the boundaries of the LAN/WAN, including in Active Directory/Workgroups, so users may be supported regardless of their location. At the same time, desktop administrators may now initiate trouble tickets from within Desktop Central.
Desktop Central agents collecting data from the client systems on which they reside now transfer that data to the Desktop Central server from where it is directed to the central ServiceDesk Plus server.
Network administrators will appreciate the way in which Desktop Central’s agent-based architecture functions without being hampered by existing security applications. Additionally, agents may be set to collect and transmit data at specific times (after business hours, for example), ensuring network performance is not adversely impacted.
The new Desktop Central also features advanced user and role management capabilities, offering administrators in large organizations granular control over user privileges, an important feature in maintaining a high-level of data privacy and security.
With the role based administration model IT Managers define and assign roles to different users, such as IT Auditors, Asset Managers, etc., and control their level of involvement in desktop management inside the enterprise. The fine-grained control on user access and privileges helps achieve compliance with both internal policies and external regulations.
"Asset data integration from Desktop Central to ServiceDesk Plus is a great new feature that has improved management of assets in our network,” said Rob van Endt, IT Manager, Hutt City Council, New Zealand. "The asset data in ServiceDesk Plus is now up-to-date and accurate. In short, the asset information collected by the Desktop Central agents are more reliable."
"Desktop Central and ServiceDesk Plus both cater to a similar customer set, which makes integration inevitable,” said Mathivanan Venkatachalam, director of product management at ManageEngine. “We’ve begun by integrating the asset data, and there is further integration soon to come. At the same time, the User Administration enhancements that are part of this release will help administrators exercise fine-grained control over who sees what; a feature that is a must- have, especially in large enterprises.”
Availability and Pricing:
Desktop Central's latest Service Pack is available now for download directly from the ManageEngine website. Pricing starts at $995 for 100 systems. The company offers a 30–day fully–functional enterprise evaluation license. A permanent Free Edition is also available for small businesses who need to manage up to 25 computers.
ManageEngine is the leading provider of low-cost enterprise IT management software and the only one making the 90-10 promise – to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 36,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit www.manageengine.com.