Did you know that the most important aspect of a good customer service experience is getting the issue resolved in a single interaction, irrespective of how long the resolution takes? Your help desk software should communicate with other tools to provide a cohesive end-user experience. The Desktop Central - ServiceDesk Plus integration will outclass most of your help desk integrations.
Get real-time software and hardware inventory details in your CMDB, along with instant alerts about changes.
Use over 5,000 Windows, macOS, and Linux templates to automate and customize software deployment.
Leverage file transfer, built-in chat and voice calling, collaborative troubleshooting, and other advanced features.
Without initiating a remote session, you can troubleshoot systems and broadcast announcements.
In addition to managing PCs, you can also manage smartphones and tablets from the ticket window.
Automate patch management, uninstall blacklisted apps, and selectively grant access to prohibited apps.