ManageEngine® SQLDBManager Plus
Using this option, you can escalate if any alarm has not been attended to for a given time period. You can configure rules to send escalation emails about unattended alarms to the Admin or to the superior.
Alarm Escalation Configuration:
Under the Admin Tab, Click on Alarm Escalation icon.
Set the rule. For eg., Send Escalation EMail if the critical alarms of all monitors are not cleared within 2 hours. You can set rules for alarms in individual monitor too.
Give the EMail ID to which escalation email should be sent.
Set the time period for which the rule should be executed repeatedly.
By choosing not to receive duplicate escalation emails for the same alarm, you opt for optimizing the number of escalation emails sent. For eg., If there are five critical alarms that were escalated in the first execution run (say 10 minutes), only if there is an addition of new alarm or deletion of alarm, the next set of alarms will be escalated in the second run. If there is no change in the environment in the next 10 minutes, ie., if the five critical alarms still remain the same, escalation rmail will not be sent.