• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Remote Control - Knowledge base

Invalid Computer Name

Problem

When you want to take remote control of a computer, you can send a remote-control confirmation message for the approval of the user, before taking remote control. However, you can also take remote control without sending the confirmation message. To do this, you are required to add specific computers to an exclusion list.

You are trying to add a list of computers from which you do not want to get consent, before taking remote control. The error message you see is, ' The computer '<name of computer>' is invalid.'.

Cause

You will see this error message because of one of the following reasons. You have:

  • Not added the computer to the Scope of Management (SoM)
  • Added the computer to the SoM, but you haven't installed the agent
  • Misspelt the name of the computer

Note: If the name of even one computer is invalid, all the computers that you have selected will not be added to the list.

Resolution

You are required to do the following:

  • Add the computer to the SoM
  • Install the agent in the computer
  • Check the spelling of the name of the computer and enter the correct spelling

Applies to: Agent Installation, Distribution Server Installation, Remote Desktop Sharing, Invalid Computer

Keywords: Agent Installation Failure, Distribution Server Installation Failure, Remote Control Failure, Exclusion List Issues

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.
HeadingX