Knowledge Base

This section comprises articles that provide Desktop Management solutions for common issues you might face while using Desktop Central. Send us an e-mail message with the required log files, if you have any unresolved issues. Our support team will contact you shortly and help you resolve the issues.

Agent Installation

1. Unable to add domains in the Scope of Management (SoM). Error message: Validation Failed
2. Cannot add a remote office. Error message: Agent MSI Creation Failed
3. Cannot start the the distribution server in the specified port. Error message: Unable to start Distribution Server
4. Desktop Central agent installation fails. Error messages:
   1. Access Denied
   2. The network path was not found
   3. Unknown username or password
   4. No network provider accepted the given network path
   5. Not enough server storage space is available to process this command
   6. systeminfo.exe-Unable to Locate Component
   7. Agent Installation Failure Target Account name Incorrect
5. Installing Desktop Central agents using GPO
6. Installed agents are not uninstalled even after uninstalling Desktop Central
7. Adding exceptions to Desktop Central to allow it to function with Symantec Endpoint Protection
8. Allowing users to uninstall the Desktop Central agents using Add/Remove Programs
9. Changing the DNS name (or IP address) and the port number of the Desktop Central server for the agents that are already installed
10. Uninstalling Desktop Central agents from the remote office computers manually
11. Cannot install the agent or take remote control of a computer or install a distribution server. Error message: The service did not respond to the start or control request in a timely fashion.
12. Agent installtion failure for Windows Vista and later versions

Configurations

1. The configuration status does not change. It remains 'Ready to Execute'.
2. The configuration status does not change. It remains 'In Progress'.
3. Configured scripts are not executed in client computers
4. The File and Folder Operations configuration is not applied. Error message: Configuration Failed. The details of the error include Access Denied.
5. Power Shell Script Engine not installed

Inventory Management

1. Manual Inventory scanning failed. Error messages: Access Denied and Scanning Timed Out.
2. Scheduled Inventory Scanning failed
3. Do not receive Inventory Alerts
4. Cannot complete a manual or scheduled inventory scan. Error messages: Asset Scan Locked or WMI Connection Failed

Patch Management

1. Manual patch scanning fails. Error messages:
   1. The network path was not found
   2. Unknown username or password
   3. No network provider accepted the given network path
   4. Not enough server storage space is available to process this command
   5. The storage control block address is invalid
   6. Scanning Timed Out
2. Patch configuration fails. Error messages:
   1. Draft Download Failed
   2. Problem while downloading the patch from the server
   3. Incorrect Function or Unknown Error Code: 2359302 or Access Denied
   4. The wait operation timed out
   5. Fatal error during installation
   6. %1 is not a valid WIN 32 application or The data is invalid or Data of this type is not supported
   7. Unknown Error: 2145124329
   8. Office Update Error
   9. Patch Installation Failure -windows update service disabled Error: 1058
3. Patch database update fails. Error messages:
   1. Update of latest patch information failed: Stream closed
   2. Unable to establish direct connection
   3. Bug in authorization handling: Server refused the given information 10 times
4. Service Pack installation fails. Error message: Unknown Error Code-536870921
5. Scheduled patch scanning fails
6. No patches are listed in the Applicable and Missing Patches section
7. Automatic patch download or download and draft creation or download and deploy patches function not started. Message: Not Started
8. Problem while changing the patch-store directory. Error message: Invalid patch-store location
9. Patch installation fails. Error message: Fails with an unknown error code 1073741502
10. Cannot install Java and Adobe Flash Player updates
11. Scheduled automatic patch deployment. Status message on the screen: No Missing Patches Found
12. Patch Download Fails
    1. Patch download failure with Error 403
    2. Patch download failure Error-407
    3. Patch download failure Error Connection Time Out
    4. Patch download Checksum failure
    5. Patch download failed Access Denied

Software Deployment

1. The configuration status does not change. It remains 'Ready to Execute'.
2. Unable to deploy the software. Error messages:
   1. Fatal error during installation
   2. The system cannot find the specified executable file
   3. The handle is invalid
   4. Network path not found
   5. Access Denied
   6. Incorrect Function
   7. The storage control block address is invalid
   8. Process Time Out
   9. Failed with an unknown error
   10. Failed with an unknown error. Error Code: 61684
   11. The requested operation requires elevation
   12. The directory name is invalid
   13. %1 is not a valid WIN 32 application
3. Cannot deploy Microsoft Office 2007 / 2010. Error message: Failed with an unknown error code-30059
4. Unable to create a package for a specified application. Error while downloading binaries
5. Cannot connect to the central repository. Error message: Failed to connect to the Central Repository
6. Cannot synchronize applications. Error message: Version Compatibility Error
7. Cannot select files using the network browser. Error message: Specified logon session does not exist.

Service Pack (SP) Installation

1. The installation of Windows XP SP3 fails Error message: Fatal error during installation.

Remote Control

1. Remote desktop sharing fails. Error messages:
   1. Unable to establish connection with a remote desktop
   2. Access Denied
   3. Agent version is not compatible
   4. RPC Server Unavailable
2. Unable to use the Ctrl+Alt+Del feature remote desktops using Windows Vista, Windows 7 or Windows 2008 as the operating system
3. Cannot establish remote control. Service timeout error. Error message: The service did not respond to the start or control request in a timely fashion
4. Establishing remote control to computers in your Local Area Network (LAN) fails. Error messages:
   1. The network path was not found
   2. Unknown username or password
   3. No network provider accepted the given network path
   4. Not enough server storage space is available to process this command
   5. The storage control block address is invalid
5. Unable to add computers to an exclusion list
6. Unable to connect remotely to a computer
7. Cannot connect to remote desktops. Error message: Event service not interactive.

Mobile Device Management

1. APNs failed - Invalid APNs
2. Unable to manage the mobile device - APNs not reachable
3. Device Scanning failed - Scanning time-out
4. Profile installation failed - Command format error
5. App distribution failed - License Count exceeded
6. MDM App installation failed
   1. App store not reachable
   2. App store disabled
   3. Manifest file url not reachable
   4. App already installed.
7. App Lock Profile Failed
8. Google Play Store not reachable
9. Device Administrator disabled
10. GCM service not available
11. Android account missing
12. GCM authentication failed
13. Android agent not reachable

Active Directory Reports

1. Active Directory reports do not show latest data

User Logon Reports

1. The user logon reports do not show any data

Desktop Central Hotfix Upgrade

1. Configurations are not applied properly after the Desktop Central hotfix upgrade takes place

On-demand Tasks

1. Cannot complete on-demand tasks. Error message: Agent not reachable

Backup & Restore

1. Unable to restore a backup file. Error message: The Desktop Central server is not compatible
2. Cannot create a backup of the database. Error message: Database backup failed

General

1. The browser used to define target resources browser does not list all Active Directory objects or Workgroup resources
2. The network browser does not list all the computers
3. Unable to connect to the ServiceDesk Plus server. Message: Not Reachable
4. Cannot add and authenticate a user using Active Directory
5. Cannot deploy software from ManageEngine ServiceDesk Plus. Error message: Invalid Authentication Key
6. Cannot add an IP scope for a remote office
7. Cannot access the Desktop Central server from the ServiceDesk Plus server
8. Cannot change the location of the HTTP-upload store
9. Disk cleanup failed in computers with Windows 2008 and Windows 2008 R2 operating systems