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Patch Management - Knowledge base

Patch Installation - "Fatal Error during Installation"

Problem

You are trying to install patches but you get an error message - "Fatal Error during installation".

Cause

This may be due to errors specific to some patches.

Resolution

If problem persists, contact support with the following logs:

  1. If you get this error message while trying to install a Non-Microsoft patch manually, then send the failure message screen shots.
  2. If you get this error message while trying to install a Microsoft patch, then verify the %windows%\KB******.logs and upload the same.
  3. Upload the Agent logs pertaining to the computers where the patch is being installed.

Applies to: Patch Deployment, Patch Installation Failure, Patch Installation Error, Patch Errors

Keywords: Patch Installation, Patch Management, Patch Deployment Error, Patch Installation Failure

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


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