Remote Desktop Management

Similar to how remote control tools can reduce physical visits, a good desktop management tool can reduce the need for remote control. The underlying fact is that a well maintained system has lesser chances of failure. MSP Center Plus advocates this very principle by enabling you to automate.standardize.control thousands of desktops and keep them in good health.

Challenges in Remote desktop management for MSPs

In simple terms, desktop management is a pain. You need to do the following in any random order 24 hours and 365 days year-after-year for literally thousands of desktops.

• patch them periodically so that they don't turn vulnerable to attacks
• audit them for software and hardware assets to have an up-to-date record of where is what
• track the assets to know if they are intact or anything has been removed or stolen or added
• clean them up (internally) periodically so that they don't choke with too many temp files
• enforce security settings such as write protecting USB devices or disabling a drive etc
• install software if someone wants it
• maintain the licenses of the installed software and ensure compliance
• look out if anyone has installed any prohibited software
• remove the prohibited software
• change internet settings based on policies
• change proxy settings
• configure Windows firewall if a new application requires specific ports to be opened
• schedule few tasks for periodic execution (such as backup)

Automate. Standardize. Control

MSP Center Plus helps you reduce the desktop management pain by means of automation, standardization, and control.

• Automation: Lot of routine desktop management tasks such as patch scanning, patch deployment, asset scanning, prohibited software detection, disc cleanup, defragmentation, temp files cleanup, recycle bin cleanup, etc can be automated and scheduled.
• Standardization: Key settings such as power management, firewall settings, registry settings can be standardized across thousands of desktop/ laptops in one click. Templates enable you to feed settings once and apply to several desktops at once.
• Control: Security settings such as disabling USB drive access, disabling control panel, disabling CD drives etc can be achieved using security policies in MSP Center Plus. These policies work similar to templates and can be applied to several desktops at once.

Agent-Server Architecture

MSP Center Plus follows an agent-server architecture model where individual agents installed in every managed desktop/laptop/server communicate back to the central via a secure https link. They contact the central server every 3 minutes once and look up for any commands for them. They will execute the commands, if any, and send back the data to central server.

Supported Operating Systems

Remote Desktop Management Features

MSP Center Plus desktop management features can be categorized broadly as given below.