Complete Help Desk for Managed Service Providers
Agent Based Scanning
Discover your assets, anywhere, anytime
Manage your assets better with the help of Agents. ServiceDesk Plus – MSP provides up-to-date information of your assets, using agents deployed over your network. Hard-to-reach machines aren’t a problem anymore! The agent scans your asset at periodic intervals for changes and pushes out those changes to ServiceDesk Plus – MSP server. This reduces the burden on ServiceDesk Plus – MSP server and also reduces the load on you network.
Distributed Asset Scan
Is your customer on a different network? No problem! Install AssetExplorer in the Remote mode [provided free of charge to ServiceDesk Plus – MSP users] on your customer’s network. The remote AssetExplorer scans assets on the network on which it is installed and pushes data to ServiceDesk Plus – MSP at periodic intervals. You can also deploy agents within that network to push data into remote AssetExplorer.