Help Desk applications usually accumulate large volumes of closed/resolved tickets that may be required for future reference. But, in the long run, these huge chunks of data deteriorate the performance of the system.
Data Archiving caters to this issue by performing a backup of the unused data and moving it to a separate storage state – the Archive State. The archived requests are considered as a separate set with separate search operations and reports. It improves the performance and efficiency of ServiceDesk Plus MSP considerably.