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ServiceDesk Plus 7.5

ITIL Ready Help Desk Software with Asset Management

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Asset and Inventory Management

ServiceDesk Plus has an integrated Asset Management solution along with the basic help desk functions. With the integrated Asset Management, ServiceDesk provides you with an accurate inventory of all the hardware, software assets in your organization. It automatically scans and updates every asset/nodes with an IP address within your network.

ServiceDesk Plus offers accurate IT asset management & network inventory tracking functionality across both Windows and Linux workstations.

Key Features

Asset Inventory Management- Asset Tracking

  • Complete inventory of hardware and software assets.
  • Scans Windows PC, Linux, Apple Mac and thin clients too.
  • Track ownership and history of assets
  • Agent-less scanning
  • Enable schedule audit of Assets

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Asset Relationship and Grouping
Asset Inventory Management- Asset Relationship

  • Determine the dependability of an asset with another asset, user or a business service.
  • Create groups to efficiently manage assets. You can group assets which require a battery replacement or assets which have warranties expiring.
  • Create baseline groups - workstations with less than 1 gb ram or with less than 40 GB hard drive

Asset Inventory- Software Asset Management

  • Discovers and lists all the instances of software inventory across your organization.
  • Tracks major or minor versions of softwares
  • Optimizes purchase of software licenses by comparing installed Vs purchased software.

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Asset Inventory- Software License Management

  • Monitors the software license compliance to maintain the complete software asset inventory management.
  • Get the complete list of the under licensed, over licensed and compliant software which can be further used at the time of software audits.
  • Remote Control that helps you access any workstation in your office to uninstall the prohibited software.

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Asset Inventory Management- Purchase Order

  • Create Purchase orders for a vendor and automatically convert PO items into assets.
  • Keep track of the outstanding POs and the completed POs.

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Asset Inventory Software- Contract Management

  • Maintain contract for all the hardware and software assets.
  • Set up email notifications to renew contracts before expiry.

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Software Usage Tracking
Asset Inventory Management- Software Usage

  • Get a clear picture on the software usage tracking and classify software as  Frequently Used, Occasionally Used and Rarely Used Software

Asset Inventory Management- Audit Reports
  • Get a consolidated view of all software and hardware configuration changes in the workstations using the inventory and audit reports.
  • Get a contract report to find out the asset contract expiry details.
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