Online forms with a long and drab list of fields can be a not-so-good experience for end users. Sometimes you might receive irrelevant and redundant data. To give your users a great experience and to ensure faster response, ServiceDesk Plus allows you to customize forms with fields that are relevant to the various scenarios in your IT environment.
"I have used many products in the past but nothing was as useful as Service Desk Plus. Try's to administer all the problems that I have"
Drag and Drop to add additional fields on request forms
Configuration settings for each field to edit the visibility
Add text, numeric, date, and decimal additional fields depending on your requirements
Create and maintain a list of your own custom request forms
Add resolutions, Associate group to templates and choose requester visibility for each form