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- E-mail Command allows the technician to delimit fields in the e-mail, according to which the e-mail can be parsed and corresponding fields can be set
- Level, mode, priority, urgency, impact, category, subcategory, item, group, technician, Technician e-mail, Requester, Requester e-mail, Request id, Request Template, Request type,site, asset are the fields that can be assigned through email commands
- Ability to use any special character as the command delimiter
- Request operations like editing, picking up and closing the request can also be done through email commands
- Email commands eliminate the need for complex business rules when multiple fields in request have to be assigned
- Multiple fields can be assigned through simple email commands which in turn increases the productivity and efficiency of the technicians
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