The Business Need
Quality health care at affordable prices is becoming more
and more an obligation to be satisfied by every walk of
the health sector. To make such a service available at all
times, it is vital for every department to function optimally
and at their best.
Though support department being a dormant one in every
organization, it facilitates the infrastructure availability
for the rest of the organization always. Hence it is mandatory
that this department function at its maximum efficiency
to offer a pinnacle performance. Even a slightest deviation
from its optimal performance could lead to chaos resulting
in loss of lives at times.
The task of maintaining uninterrupted technical infrastructure,
management of hospital administrative services, online delivery
of patient data etc that constitute the overall health of
the hospital per se, becomes the sole responsibility of
the IT department.
People in charge of the IT support at health care organizations
have a dire urgency in locating the problem, resolving it
and intimating this to the parties concerned.
The lack of clear processes could lead to the support issues
going haywire. Hence the requirement of a perfect-fit help
desk becomes a modus operandi in establishing a quality
health care enterprise.
Our Solution :
ManageEngine ServiceDesk Plus will help to deliver quality health care on all
the fronts described above for health care compromised could result in loss of lives. The self-service portal of
the ServiceDesk Plus comes to the advantage of your staff to resolve
the issues on the go.
ServiceDesk Plus has been implemented
in a variety of hospitals and health care corporations all-round
the world which have been known to provide quality health