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iPad Application

Home » Features » iPad Application

ServiceDesk Plus featured on TechRepublic blog,
"Top iPad apps for IT managers" (dated July 16, 2013).

"The ServiceDesk Plus app enables IT managers and their technicians to interact with help desk ticket requests in their backend ServiceDesk Plus easily on an iPad. IT staff can filter requests based on criteria and then view, create, edit, and delete requests all from the iPad app. The app also captures a work log where users can add/modify resolutions for each request."

- TechRepublic
Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App Help Desk iPad App
Demo Server
Configuration for the App
Scan this code to
download the APP
server : demo.servicedeskplus.com
port : 80
username: demo
password: demo
Mobileapp Code

Benefits

  • Work from anywhere as request management goes mobile
  • Quick and focused results leading to increase in technicians productivity
  • iPad help desk app enables remote help desk management
  • View, update and manage help desk tickets using ServiceDesk Plus Help desk Ipad App at any time, from anywhere

Features

  • Create new tickets, view, categorize, edit request details and delete tickets.
  • Filter requests based on criteria such as unassigned, pending, open etc.
  • Assign and pick up requests
  • Reply to users with resolution and close tickets
  • Update request status
  • Track time spent on tickets via worklogs
  • Search tickets by subject, requester or priority
  • Customize ticket views