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Knowledge Base
Create a robust knowledge base solution with ServiceDesk Plus to document the best practices and solutions to any common problem. This helps the users to find their solution from the knowledge base before raising a request, addressing their needs effectively, by logging into their Self-service Portal. Using a web-based knowledge base system helps in reducing the turn around time for the request resolution. The Knowledge Base acts as a knowledge sharing medium, increases support productivity and assists in effective knowledge management.
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