ServiceDesk Plus 8.1
– ITIL Ready Help Desk Software with Asset Management
ServiceDesk Plus 8.1 ReadMe |
Issues fixed in 8105 (Released on: 9th May, 2012)
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SD-45896: When a backup of SDP (.data file) is restored in a fresh MSSQL database, some of the dynamic tables are not created. As a result some of the functionalities like request merge, defining new service categories etc.. will not work.
Issues fixed in 8104 (Released on: 7th May, 2012)
- SD-45863: CMDB tab will not be displayed for customers who fall under any of the below categories.
- Who are using MSSQL 2000
- Customers who are using other versions of MSSQL and have migrated from ServiceDesk Plus version 7611 or below.
- SD-45861: The header image in the new UI had been modified to 161*57 from the old 166*46. As a result, customers who had migrated will see their company logo stretched. To address this, we have reverted to the older size of 166*46 itself
Issues fixed in 8103 (Released on: 3rd May, 2012)
- SD-45804: : When the request is resolved a mail will be sent to the requester along with the link to close the request. When the requester clicks this link, a page like 'Request cannot be viewed' appears instead of the page to close the request.
Issues fixed in 8102 (Released on: 3rd May, 2012)
- SD-45745: : Reply template, resolution template and task template working only for technicians having 'SDAdmin' permission and not for normal technicians. A javascript error is thrown when accessed by normal technicians
- SD-45624: In Change details page, when we try to click the 'Technician' and do a spot edit, the Site list and the Technician list will not appear. The same would work when we click on the 'Site' and try to update it.
- SD-45650: In Technician Availability, when we add a leave for technician, the leave gets added successfully, but the availability chart becomes blank. On refreshing the page it gets displayed properly. This happens only when the site is set to be displayed in auto complete mode in GlobalConfig table.
- SD-45685: While marking the unavailability of a technician, when we change the To / From fields with a date other than the current date, the text field will disappear.
- SD-45755: In Admin > Organization Details > Holidays section, when we select a date through the calendar, the input field gets hidden but the values are saved properly while clicking 'Save'.
- SD-45687: When no sites are configured, then while trying to add a holiday in Admin > Organization Details > Holidays section, a script error would be thrown.
- SD-45762: When the Forward Schedule of Change is viewed in any language other than English, the weekends would not have been marked in the calendar.
- SD-45776: In Change > Planning tab, when an Impact or Roll Out Plan etc.. is added, the message in the header shows the text 'Entered by on 01/05/2012 10:17 AM' where the name of the technician is missing. It should have been 'Entered by administrator on 01/05/2012 10:17 AM' if the operation is done by technician named administrator.
- SD-45803: When the 'Disable default request template for requesters' is set to 'Yes' in Admin > Self Service Portal and if the requester is allowed to see the approval details, then in requester login the approval and history tab will be blank.
- SD-45805: The selected value for the refresh settings in Request List View is not shown as selected once the technician logsout and logsin again into ServiceDesk Plus.
- SD-45793: When a leave is marked for a technician from the 'Technician Availability Chart', confirm box for configuring the backup technician would be shown. This box does not appear in FireFox browsers.
Issues fixed in 8101 (Released on: 26th April, 2012)
- SD-45735: : Able to delete all the default non deletable additional fields like 'Job Title', 'Contact Number' etc.. of Requester / Technician from 'Admin > User Additional Fields' section. This would result in Requester / Technician List View not getting listed. Deleting of the default fields would have been restricted now.
Features in ServiceDesk Plus 8.1 (8100) : (Released on: 24rd April,2012)
Configuration Management Database (CMDB)
The CMDB provides a complete view of the business critical CIs, their relationships with other CIs and the business impact caused due to malfunction of a CI.
- Support to define various Configuration Item Types (CI Types) and Relationship Types.
- Support a parent- child hierarchy for CI Types.
- Each CI Type is defined with attributes and relationships. The Child CI Type will inherit the attributes and relationships configured for the Parent CI Type.
- Configure Relationships between the CIs. The relationships can have relationship attributes.
- Visualization map providing a detailed view of the CI relationships which will help in identifying the dependencies and impact of CIs before performing any changes or in case of any problems.
- View the pending requests, problems and changes raised for Assets, Business Service or IT Service from the relationship map.
Service Catalog Enhancements
- Support multi-level approval stages for service requests.
- Support for request approvers to be shown with approval information of other service request approvers.
- Option to display Approvals tab (in the Requests module) for Requesters.
- The ‘Agreed upon time’ (SLA) for a service request would be displayed to the requesters before creating the Service Request.
- Ability to select a requester to edit and fill-in the required information for a service request.
Asset Depreciation
- Calculate the depreciation of assets and components.
- Provide four methods declining balance, double declining balance, straight line and Sum of the Years digits - to calculate asset depreciation.
Other Enhancements
- Self-Service Portal UI changes:
- Option to combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal.
- Option to disable the default request template ('New Request' link) for requesters.
- Option to include a static html file in the Self-Service Portal.
- Support to move Technicians as Requesters.
- Execute scripts from ServiceDesk Plus to ManageEngine Desktop Central.
- Ability to scan the VM Host machines and also determines the VMs running on the host.
- Leave Types can be denoted with the help of color codes.
- Inclusion of Group and Technician in the Archived Requests exclusion criteria.
- Support to translate the display text from the application client.
- Ability to associate the change due to which a request was created from the Request details page.
- Next/Previous navigation buttons is available for Requests, Problems and Changes details page, provided the details page is accessed from the corresponding List View.
- Option to add attachments from the Actions menu in the requests details page.
- Inclusion of a new field to track the last updated time of the request. This field will be set when a request is updated, or when a note is added to the request, or when a reply sent by the technician.
- Support to search requests based on service request common additional fields.
- Apart from selecting technicians for contract expiry notification, you can also configure E-mail IDs to be notified before the contract expires.
- Option to send multiple expiry notifications for a contract.
- Option to add attachments for Purchase Orders without editing it.
- While scanning MS SQL server software from the machine, the edition of the software is also fetched.
- Support for sending notification to user(s) upon installation of prohibited software.
- Support to identify workstations with duplicate 'Service Tag' and 'MAC Address' from Admin tab --> General Settings.
- Support to enable or disable the Scan option (permission to scan workstations from the workstation details page) while creating/editing a role.
- Public key authentication support for scanning Linux machines.
- Support for scanning Linux machines using shell script. The script can be used for scanning Linux machines which are not in the network, or to push inventory data from the remote machines to the server.
- Date fields in all the Asset forms can be edited manually without choosing the calendar.
- Option provided for additional comments while changing the state of assets or assigning it to a user/department.
- Scan script for Mac machines.
- Users configured in a workstation will be fetched and listed in 'System' tab of workstation details page.
- Support to access Self-Service Portal (for requesters) from Mobile Client.
- Support to access application from iPad browser client.
- Right to left support rendered in the browser for languages such as Arabic, Hebrew and so on.
- RAM frequency in Windows OS is fetched during workstation scan.
- Supported web browsers: Firefox 4, Internet Explorer 9 and Chrome.
- Support additional 5 new display languages namely, Bosnian, Croatian, Czech, Hungarian, Slovene and Icelandic.
Behavioral Changes
- Navigation in the request details page has been modified. In 8.1, the work order that is displayed in the request list view alone will be available for navigation. For example: If you are viewing request IDs 26 to 50, then those 25 IDs alone will be available while navigating from the request details page.
- The term New Incident is changed as New Issue in the Self-Service Portal.
- Earlier, the Custom Settings button in the Reports module would be shown to technicians with edit report permission. But in 8.1, the Custom Setting button would be visible only to technicians with administrator privilege.
- Importing user from csv file based on the app field name. Now modified as the additional field alias name mapped for importing user.
