When a technician logs in each day, it helps if he/she can get an update of the day's activity all in a single place. The Scheduler provides technicians with a calendar view indicating the request, task, change and problem count for each day right on the home page itself.

Technicians can create their to-do list for the day in the scheduler itself. They can mark their unavailability; create new tasks, and reminders from the calendar. This aggregates the data each technician would require per day to function efficiently.

A chart indicating the availability of technician on a given date helps the administrator know the technician availability at a single glance. Administrators can check the availability of all the technicians before assigning tickets with this feature. This also helps prevent duplication of requests.