ManageEngine ServiceDesk Plus - Download Service Pack

Download Service Packs

Important :

We recommend users to move to the latest version, ServiceDesk Plus 8.1 build #8105 released on 9th May 2012 (How can I find my Build number?)

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Migrate fromBuild 8000, 8001,...8026 to Build 8027

Migrate from Build 8027 to Build 8100

Migrate fromBuild 8100,...8104 to Build 8105

Customers using build 8000,.. to 8026 can install this Service pack for migrating to the latest build to address the listed issues.

Customers using build 8027 can install this Service pack for migrating to the latest build to address the listed issues.

Customers using build 8100,.. to 8104 can install this Service pack for migrating to the latest build to address the listed issues.

	Service pack
	How to Install \| README

	Service pack
	How to Install \| README

	Service pack
	How to Install \| README

Important Note

If you are using a build earlier to 7611, follow migration sequence to upgrade to the latest version.

Check out what is coming in future releases:
Major Releases

Instructions to apply the Service Pack / Hotfix in Windows

The following instructions is to upgrade ServiceDesk Plus.
Step 1: Stop ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus Home directory.
Step 3: Download the hot fix or ppm file from the link provided below,
http://www.manageengine.com/products/service-desk/service-packs.html
Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. A Java UI pops up where you can browse for the location of the hot fix and click install to start the installation process.
cmd> UpdateManager.bat [

Screenshot ]

Click here to find the Instructions to apply the Service Pack/Hotfix in Linux

How can I find the Build Number of ServiceDesk Plus?

In the ServiceDesk Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.

Any Issues During Upgrade ?

Click here for Help

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