Once the network is scanned, all your assets will be imported into ServiceDesk Plus. This allows you to drill down to get more specific information of particular software like the number of purchased licenses, licensed installations, licensing compliances etc. From the history, you can get complete information about when a software was installed, the workstation it was installed and more.
Not surprisingly, there might be unused software in your enterprise that increases your software budget. Software metering in ServiceDesk Plus helps you give information on the frequently used, rarely used and occasionally used software fetched from Add Remove Programs thereby helping you plan your future purchases wisely.
CAB's are usually the stakeholders of every change who are handpicked based on their knowledge and experience in change situations.
These members are thoughtfully handpicked in case of any emergency. These operate in rapid mode which allows them to skip most of the approvals and proceed with the change request.
With ServiceDesk Plus, you can extend the scope of managing software licenses installed across the enterprise and be software compliant across all sites. Manage your software licenses as Individual, Enterprise, OEM, Concurrent, Volume or CAL license and track the software usage on each of the workstations or users. ServiceDesk Plus also supports suite licensing and automatic detection of the suite software, which comes in handy while managing Microsoft and Adobe suite products. You can also track upgraded and downgraded software licenses and also purchase the upgrade licenses using the Purchase Orders.
With the interactive dashboard, you get a clear picture of all the software that are under compliance or over compliance or compliance from the ones purchased. In addition, you can get a clear idea of total number of software, the ones managed, prohibited etc. During the scan, if any prohibited software is detected, you can trigger notifications or alerts to your service agents and users warning them of the usage of prohibited software.
ServiceDesk Plus also lets you know when the licenses are going to expire in the next 7 days or 30 days and helps ensure licensing compliance on an on-going basis.
ServiceDesk Plus gives you the ability to add license agreement details for all your software from different vendors and to add purchase and invoice details with license agreements. You can also associate software license to a software agreement anytime with ServiceDesk Plus. Get notified before the license comes to an expiry so you always know when you need to renew your software license.