Customer Support Software, Help Desk Software
A Request Template is a custom-made request form to suit an organization's business need.
No software can define every form necessary for an organization's need. Therefore the application should provide the capability to customize the form to the needs of the business. SupportCenter comes up with the Request template feature that allows administrators to drag & drop the relevant fields to create new request forms for the customer. The administrators can also set the privacy levels of these forms for the Support Reps & customers making it very flexible. Request template will go a long way in streamlining the helpdesk tickets to the right queue.