Customer Portal is a powerful & intuitive tool that helps your customers find answers to their problems instantly. There is no-waiting and is available 24X7. And since it is an automated service it brings down the load on your helpdesk.
Knowledge Base - Provide answers to customers, 24x7
Provide customers with anytime, anywhere access to your knowledge base.
Auto-suggest solutions when a request is raised thus reducing load on your help desk.
Categorize, group and tag solutions for easier access and quicker search
More Control, More Freedom
Provide more freedom to customers by giving them the ability to create, track, close and re-open tickets.
Improves transparency with customers
Automate ticket submission/tracking under correct departments.
Branding - Logo, colors, fonts, et al.
Customize user interface elements like logo, colors, fonts, headers, tabs etc that matches your brand image.
Control what information the end-user will see.
Automate those pesky, monotonous tasks
Automate routine tasks like password resets, user registrations, user info updates etc., directly from the portal.
Authorize new users to access the portal upon approval.
Forget mailing weekly reports, your customers can access them anytime
Generate custom reports for your users to be available in the portal.
Get them in any of the industry standard formats - PDFs, HTML, CSV, XLS etc.