Customer Self Service Portal - ManageEngine SupportCenter Plus Customer Help Desk

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SupportCenter Plus

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Customer Self-Service Portal

The Self-Service portal is a vital component in reducing your support load. By enabling customers to create new service requests and find solutions via the web 24 X 7, SupportCenter Plus improves the productivity of your support representatives and reduces the total cost of IT Service delivery. Customers can also check the status of their requests online, thereby reducing unnecessary follow-up calls to the help desk to check status.

New Features

Completely customizable Self-Service Portal.
User-friendly web interface for creating new requests.
Customize the logo, color of the content area based on your web portal requirements.
Ability to customize the web portal access link as www.yourwebsite.com/support.
Ability to create options for request creation in different Business Units from the Customer Portal.
End users can check the status of their requests online.

Integrated Knowledge Base module for sharing solutions to common problems.
Ability to configure user access to solutions.
Configurable option to allow users to close the request through Customer Portal.
Allow users to run pre-created reports through customer portal.
Allow users to register through customer portal with administrator approval process.
'My Tasks' notice board for reminders.
Configurable links for Recent Solutions and Popular solutions.

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Benefits

The prime benefit of Customer Portal is the reduction in support load. The customizable portal helps you to empower the customers to find their own solutions for known issues and problems.
It helps you to keep the customers informed about the Support issues and news.
Customers can run shared reports and it will help you to keep the customer in line with your support services.
Customer Portal will help you to keep your customer live 24 X 7
Customizable customer portal will help you in providing wholesome customer experience.

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Customer Case Tracking

Enterprise Management & Security Products
Active Directory Management Active Directory Auditing Application Monitoring Asset Management Bandwidth Monitoring & Traffic Analysis Customer Support Software Desktop Management EventLog Analyzer Facilities Management Firewall Analyzer Free Active Directory Tools Free Windows Tools Help Desk Software Load Testing	MSP Platform MSP Help Desk Software Network Configuration Management Network Monitoring Software Network Security Scanner with Patch Management OS Deployment Password Management Self-Service Password Management Storage Management Software Switch Port & IP Address Management VoIP Monitoring WiFi Manager Website Monitoring (SaaS)

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Success Stories

"I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services"
Danny Hadjiantonakis, Innovateq Pty Ltd.

"How good is this product! We have been using SupportCenter Plus for over 18 months and I have nothing but praise for this product"
Paul Ghanem,Comlink Solutions

"We did extensive testing of many customer support software and this is the best"
Rasmus Hassing Larsen, Informi GIS A/S.

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Product List
Active Directory Management Active Directory Auditing Application Monitoring Asset Management Bandwidth Monitoring & Traffic Analysis Customer Support Software Desktop Management	EventLog Analyzer Facilities Management Firewall Analyzer Free Active Directory Tools Free Windows Tools Help Desk Software Load Testing	MSP Platform MSP Help Desk Software Network Configuration Management Network Monitoring Software Network Security Scanner with Patch Management OS Deployment	Password Management Self-Service Password Management Storage Management Software Switch Port & IP Address Management VoIP Monitoring WiFi Manager Website Monitoring (SaaS)

Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.

SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.

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