New Features

• Completely customizable Self-Service Portal.
• User-friendly web interface for creating new requests.
• Customize the logo, color of the content area based on your web portal requirements.
• Ability to customize the web portal access link as www.yourwebsite.com/support.
• Ability to create options for request creation in different Business Units from the Customer Portal.
• End users can check the status of their requests online.

• Integrated Knowledge Base module for sharing solutions to common problems.
• Ability to configure user access to solutions.
• Configurable option to allow users to close the request through Customer Portal.
• Allow users to run pre-created reports through customer portal.
• Allow users to register through customer portal with administrator approval process.
• 'My Tasks' notice board for reminders.
• Configurable links for Recent Solutions and Popular solutions.

Benefits

• The prime benefit of Customer Portal is the reduction in support load. The customizable portal helps you to empower the customers to find their own solutions for known issues and problems.
• It helps you to keep the customers informed about the Support issues and news.
• Customers can run shared reports and it will help you to keep the customer in line with your support services.
• Customer Portal will help you to keep your customer live 24 X 7
• Customizable customer portal will help you in providing wholesome customer experience.