• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Customer Portal

Share information with customers online

Customer Portal is a powerful & intuitive tool that helps your customers find answers to their problems instantly. There is no-waiting and is available 24X7. And since it is an automated service it brings down the load on your helpdesk.

Customer Support Software - Support Organization

Knowledge Base - Provide answers to customers, 24x7

  • Provide customers with anytime, anywhere access to your knowledge base.
  • Auto-suggest solutions when a request is raised thus reducing load on your help desk.
  • Categorize, group and tag solutions for easier access and quicker search

More Control, More Freedom

  • Provide more freedom to customers by giving them the ability to create, track, close and re-open tickets.
  • Improves transparency with customers
  • Automate ticket submission/tracking under correct departments.
Customer Support Software

Branding - Logo, colors, fonts, et al.

Customer Support Software
  • Customize user interface elements like logo, colors, fonts, headers, tabs etc that matches your brand image.
  • Control what information the end-user will see.

Automate those pesky, monotonous tasks

  • Automate routine tasks like password resets, user registrations, user info updates etc., directly from the portal.
  • Authorize new users to access the portal upon approval.
Customer Support Software

Forget mailing weekly reports, your customers can access them anytime

Customer Support Software
  • Generate custom reports for your users to be available in the portal.
  • Get them in any of the industry standard formats - PDFs, HTML, CSV, XLS etc.