| Who should
upgrade? |
Download
and Install |
| Customers using build 7512 , 7601 , 7603 |
Upgrade Pack (README) to move to build 7604
(for both Windows, Linux)
Important: Clear browser cache before accessing the web client. |
| Customers using build 7016, 7503, 7504, 7505, 7506, 7507, 7508, 7509, 7510, 7511 |
Upgrade Pack (README) to move to build 7512
(for both Windows, Linux)
Important: Clear browser cache before accessing the web client. |
| Customers using build 7007 to 7015. |
Upgrade Pack (README)
to move to build 7016
(for both Windows, Linux)
Important: Clear browser cache before
accessing the web client. |
| Customers using build 6000, 6001,.....,
6500, 7000,....., 7006 |
Upgrade Pack (README)
to move to build 7007
(for both Windows, Linux)
Important: Clear browser cache before
accessing the web client. |
| Customers using build 5032,5033,......,5037,5038 |
Upgrade
Pack (README)
to move to build 6000
(for both Windows, Linux)
Important: Clear browser cache before
accessing the web client. |
| Note: We strongly
recommend you to take backups before migrating.
This helps you prevent accidental loss of
data. |
Instructions to apply the HotFix
- Shut down SupportCenter Plus Server.
- Run the script UpdateManager.bat (UpdateManager.sh
for Linux) in the <SupportCenter_Plus_Home>/bin
folder. This opens the Update Manager tool.
- Click "Browse" to select the HotFix
file (AdventNet_ManageEngine_SupportCenter_Plus_<Version
No>_0_0_SP-x_0.ppm file that you had
downloaded) and then click "Install...".
- Follow the on-screen instructions to apply
the Service Pack.
- Once the upgrade is complete, start SupportCenter
Plus Server.
- Clear the browser cache before accessing the
web client.
How can I find the Build
Number of SupportCenter Plus?
- In the SupportCenter Plus web client, click
the "About" link on top right of the
page.
- You should see the Build number mentioned
on the top right of the page.
- Check the following image guide to locate
the build number.

Need help ?
Want help with upgrading SupportCenter Plus to
the latest version? Contact SupportCenter
Plus Support
|