Client help desk software, Client service software,Client support software

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SupportCenter Plus

Helpdesk Software, Customer Support Software & Customer Service Software

Important

Please take a backup before upgrading to the latest build. How can i take a backup?
The latest SupportCenter Plus version is 7.5 (build number 7508).
(How can I find my Build number?)

Who should upgrade?	Download and Install
Customers using build 7016, 7503, 7504, 7505, 7506, 7507	Upgrade Pack (README) to move to build 7508 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 7016, 7503, 7504	Upgrade Pack (README) to move to build 7505 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 7007 to 7015.	Upgrade Pack (README) to move to build 7016 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 6000, 6001,....., 6500, 7000,....., 7006	Upgrade Pack (README) to move to build 7007 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 5032,5033,......,5037,5038	Upgrade Pack (README) to move to build 6000 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Shut down SupportCenter Plus Server.
Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <SupportCenter_Plus_Home>/bin folder. This opens the Update Manager tool.
Click "Browse" to select the HotFix file (AdventNet_ManageEngine_SupportCenter_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
Follow the on-screen instructions to apply the Service Pack.
Once the upgrade is complete, start SupportCenter Plus Server.
Clear the browser cache before accessing the web client.

In the SupportCenter Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.

Want help with upgrading SupportCenter Plus to the latest version? Contact SupportCenter Plus Support

Enterprise Management & Security Products
Active Directory Management Active Directory Auditing Application Monitoring Asset Management Bandwidth Monitoring & Traffic Analysis Customer Support Software Desktop Management EventLog Analyzer Facilities Management Firewall Analyzer Free Active Directory Tools Free Windows Tools Help Desk Software Load Testing	MSP Platform MSP Help Desk Software Network Configuration Management Network Monitoring Software Network Security Scanner with Patch Management OS Deployment Password Management Self-Service Password Management Storage Management Software Switch Port & IP Address Management VoIP Monitoring WiFi Manager Website Monitoring (SaaS)

What Next

Quick Links

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Features

Success Stories

"I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services"
Danny Hadjiantonakis, Innovateq Pty Ltd.

"How good is this product! We have been using SupportCenter Plus for over 18 months and I have nothing but praise for this product"
Paul Ghanem,Comlink Solutions

"We did extensive testing of many customer support software and this is the best"
Rasmus Hassing Larsen, Informi GIS A/S.

Forums

Product List
Active Directory Management Active Directory Auditing Application Monitoring Asset Management Bandwidth Monitoring & Traffic Analysis Customer Support Software Desktop Management	EventLog Analyzer Facilities Management Firewall Analyzer Free Active Directory Tools Free Windows Tools Help Desk Software Load Testing	MSP Platform MSP Help Desk Software Network Configuration Management Network Monitoring Software Network Security Scanner with Patch Management OS Deployment	Password Management Self-Service Password Management Storage Management Software Switch Port & IP Address Management VoIP Monitoring WiFi Manager Website Monitoring (SaaS)