Client help desk software, Client service software,Client support software

SupportCenter Plus

Customer Support Software, Help Desk Software

Easy self-service 24 x 7

Deliver superior customer experience through
customizable self-service portal.

Important

Please take a backup before upgrading to the latest build. How can i take a backup?
The latest SupportCenter Plus version is 7.6 (build number 7604).
(How can I find my Build number?)

Who should upgrade?	Download and Install
Customers using build 7512 , 7601 , 7603	Upgrade Pack (README) to move to build 7604 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 7016, 7503, 7504, 7505, 7506, 7507, 7508, 7509, 7510, 7511	Upgrade Pack (README) to move to build 7512 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 7007 to 7015.	Upgrade Pack (README) to move to build 7016 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 6000, 6001,....., 6500, 7000,....., 7006	Upgrade Pack (README) to move to build 7007 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.
Customers using build 5032,5033,......,5037,5038	Upgrade Pack (README) to move to build 6000 (for both Windows, Linux) Important: Clear browser cache before accessing the web client.

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Shut down SupportCenter Plus Server.
Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <SupportCenter_Plus_Home>/bin folder. This opens the Update Manager tool.
Click "Browse" to select the HotFix file (AdventNet_ManageEngine_SupportCenter_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
Follow the on-screen instructions to apply the Service Pack.
Once the upgrade is complete, start SupportCenter Plus Server.
Clear the browser cache before accessing the web client.

In the SupportCenter Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.

Want help with upgrading SupportCenter Plus to the latest version? Contact SupportCenter Plus Support

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