Architecture

• The Distributed Architecture
• The Components that make MSP Center Plus
• About Probes
• About Agents
• The Architectural Benefits

Installing and Setup

• Installation Options
• Installing Central Server at the NOC
• Mail Server Settings
• Proxy Server Settings
• Synchronizing Patch Database
• Initial Configurations at the NOC
• Adding Customers, Probes, Agents, Users
• Installing Probes
• Installing Remote Agents on Desktops

Desktops and Servers Management

• Software Deployment
• Patch Management
• Asset Management
• Configurations

Reporting

• Health and Performance reports of network resources
• Status of patches and other inventory
• Status of requests and service requests

Pre-installation

• Deployment and Management Plan
• System Requirements for Central Server
• System Requirements for Probes

Remote Monitoring

• Discovery
• Discover remote networks and its devices
• Discover services in Servers
• Import Devices
• Maps
• Understand Default Maps
• Intelligently classify new device types
• And new device type support
• Create Business Views
• Monitoring
• Remote Monitoring Options
• SNMP and non-SNMP monitoring
• Custom Monitoring
• Thresholds for proactive monitoring
• Alerting
• Understand Alarms
• Work with SNMP Traps
• Notify Faults
• Log a Trouble-Ticket
• Escalate a Fault

Service Automation and HelpDesk

• Manage HelpDesk
• Manage Techinicians Timesheet
• Manage Invoice

The Other Essentials

• Rebranding
• User Management
• Maintenance
• Troubleshooting Utilities
• Upgrade Process
• Availing Support