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MSP Center Plus Training

About MSP Center Plus

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This course aims at enabling you with the required skills to effectively monitor distributed customer networks as a service using MSP Center Plus.

The duration of the course is two days, with a seven-hour session each day and can be extended subject to consultation and implementation needs if any.

Course Objectives Who Should Attend Course Agenda

Course Agenda

Architecture

  • The Distributed Architecture
  • The Components that make MSP Center Plus
    • About Probes
    • About Agents
  • The Architectural Benefits

Installing and Setup

  • Installation Options
  • Installing Central Server at the NOC
    • Mail Server Settings
    • Proxy Server Settings
    • Synchronizing Patch Database
  • Initial Configurations at the NOC
    • Adding Customers, Probes, Agents, Users
  • Installing Probes
  • Installing Remote Agents on Desktops

Desktops and Servers Management

  • Software Deployment
  • Patch Management
  • Asset Management
  • Configurations

Reporting

  • Health and Performance reports of network resources
  • Status of patches and other inventory
  • Status of requests and service requests

Pre-installation

  • Deployment and Management Plan
  • System Requirements for Central Server
  • System Requirements for Probes

Remote Monitoring

  • Discovery
    • Discover remote networks and its devices
    • Discover services in Servers
    • Import Devices
  • Maps
    • Understand Default Maps
    • Intelligently classify new device types
    • And new device type support
    • Create Business Views
  • Monitoring
    • Remote Monitoring Options
    • SNMP and non-SNMP monitoring
    • Custom Monitoring
    • Thresholds for proactive monitoring
  • Alerting
    • Understand Alarms
    • Work with SNMP Traps
    • Notify Faults
    • Log a Trouble-Ticket
    • Escalate a Fault

Service Automation and HelpDesk

  • Manage HelpDesk
  • Manage Techinicians Timesheet
  • Manage Invoice

The Other Essentials

  • Rebranding
  • User Management
  • Maintenance
  • Troubleshooting Utilities
  • Upgrade Process
  • Availing Support
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