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  • Training Home
  • Course Agenda
  • Course Objectives
  • Who Should Attend

MSP Center Plus Training

About MSP Center Plus

This course aims at enabling you with the required skills to effectively monitor distributed customer networks as a service using MSP Center Plus.

The duration of the course is two days, with a seven-hour session each day and can be extended subject to consultation and implementation needs if any.

Course Agenda

Architecture

  • The Distributed Architecture
  • The Components that make MSP Center Plus
    • About Probes
    • About Agents
  • The Architectural Benefits

Installing and Setup

  • Installation Options
  • Installing Central Server at the NOC
    • Mail Server Settings
    • Proxy Server Settings
    • Synchronizing Patch Database
  • Initial Configurations at the NOC
    • Adding Customers, Probes, Agents, Users
  • Installing Probes
  • Installing Remote Agents on Desktops

Desktops and Servers Management

  • Software Deployment
  • Patch Management
  • Asset Management
  • Configurations

Remote Monitoring

  • Discovery
    • Discover remote networks and its devices
    • Discover services in Servers
    • Import Devices
  • Maps
    • Understand Default Maps
    • Intelligently classify new device types
    • And new device type support
    • Create Business Views
  • Monitoring
    • Remote Monitoring Options
    • SNMP and non-SNMP monitoring
    • Custom Monitoring
    • Thresholds for proactive monitoring
  • Alerting
    • Understand Alarms
    • Work with SNMP Traps
    • Notify Faults
    • Log a Trouble-Ticket
    • Escalate a Fault

Reporting

  • Health and Performance reports of network resources
  • Status of patches and other inventory
  • Status of requests and service requests

Pre-installation

  • Deployment and Management Plan
  • System Requirements for Central Server
  • System Requirements for Probes

Service Automation and HelpDesk

  • Manage HelpDesk
  • Manage Techinicians Timesheet
  • Manage Invoice

The Other Essentials

  • Rebranding
  • User Management
  • Maintenance
  • Troubleshooting Utilities
  • Upgrade Process
  • Availing Support

Course Objectives

At the end of this course you will be able to use MSP Center Plus to:

  • Discover and Monitor Remote network resources of your customers.
  • Provide integrated Asset, Patch, and Software Deployment remotely for desktops and servers.
  • Setup Service Automation and Helpdesk.

Who Should Attend

If you are an MSP, MSSP, VAR, a Network Administrator, System Administrator, or an Operator, and have deployed MSP Center Plus for monitoring remote networks, this training helps you optimize the application's remote monitoring capabilities.

Signup for the Classroom Training, or Register for a training at your location now!