Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 
  • Training Home
  • Course Agenda
  • Course Objectives
  • Who Should Attend

Password Manager Pro Training

About Password Manager Pro

This training is designed to equip users with the knowledge to work with OpStor. In this training, you will learn about the best practices that help you get started with OpStor.

The duration of the course is two days, with a seven-hour session each day and can be extended subject to consultation and implementation needs if any.

Course Agenda

Introduction

  • Password Management Challenges
  • Password Manager Pro (PMP) The Pragmatic Solution
  • What you can do with PMP?
  • Key Features
  • Benefits

Getting Started

  • Connecting Web-Interface
  • Arrangement of Web-Interface
  • Important Terminologies

Resource Management

  • Resource Types
  • Adding Resources Manually
  • Adding Resource Details
  • Adding Accounts
  • Storing Documents, Digital Images, Keys
  • Storing Website Credentials
  • Settings for Remote Password Reset
  • Password Reset by Deploying Agents
  • Importing Resources
  • Editing Resources
  • Resource Groups
  • Nested Resource Groups – Hierarchical arrangement of resource groups (feature coming up in the next release)
  • Managing Resource Types
  • Viewing Resources
  • Retrieving Passwords
  • Copying Password to Clipboard
  • Changing Passwords
  • Verifying Password Integrity
  • Customizing Resource/Password Fields
  • Password Policies
  • Windows Service Account Reset
  • Exporting Resources for offline access

Password Access Control Workflow

  • Significance of Access Control Workflow
  • Implementing Request-Release Flow
  • Approval Process
  • Password Retrieval Use-Cases (when access control is enabled)

Smartcard Authentication

  • Smartcard Authentication for logging into PMP

Automatic Login to Target Systems

  • Auto Logon Helper – Introduction
  • Defining Auto-logon Helper
  • Automatically Logging in to Target Systems/Websites

Application-to-Application Password Management

  • Introduction to Password Management APIs
  • Flavors of PMP APIs
  • Configuring PMP API
  • Commands to be used

High Availability

  • Significance
  • Setting up High Availability
  • Verifying High Availability Setup

Reports

  • Types – Canned Reports & Custom Reports
  • Usage
  • Password Reports
  • User Reports
  • General Reports
  • Compliance Reports
  • Exporting Reports in Different Formats
  • Custom Reports - Tips

Miscellaneous Operations & Tools

  • Dashboard View
  • Rebranding PMP
  • Displaying Common Message to Users
  • Changing Application Login Password
  • Customizing Email Notification Content
  • Personal Password Management
  • Troubleshooting Tips
  • Best Practices
  • Maintenance Process
  • Discussion

Installation & Basic Settings

  • Supported OS
  • Minimum Hardware Requirements
  • Supported Browsers
  • Components of PMP
  • Installation Procedure
  • Installation as server startup service
  • Ports used by PMP
  • Mandatory Settings
  • Managing Encryption Key

Setting Up Users

  • Various Ways of Adding Users
  • Adding Users Manually
  • Importing Users in Bulk
  • Integrating Active Directory / LDAP
  • Defining Roles
    • Administrator
    • Password Administrator
    • Password Auditor
    • Password User
  • Grouping Users
  • Managing Users

Password Ownership & Sharing

  • Sharing Resources with other Users/User Groups
  • Sharing Resource Groups with other Users/User Groups
  • Sharing Accounts With other Users/User Groups
  • Sharing Accounts Groups with other Users /User Groups
  • Defining Access Scope
    • View Only Privilege
    • Modify Privilege
    • Manage Privilege
  • Transferring Resource Ownership

Password Management Operations

  • Configuring Bulk Password Reset
  • Bulk Operations based on Resource Groups
  • Scheduled Password Rotation
  • Password Action Notifications
    • When Passwords are Retrieved
    • When Passwords are Changed
    • When Password Share is Changed
    • When Passwords Expire
    • When Password Policy is Violated
  • When Passwords in PMP go out of Sync with the Actual Resource

Two-Factor Authentication

  • Introduction to Two-Factor Authentication (TFA)
  • TFA using PhoneFactor Authentication
  • TFA using Unique Password through Email
  • RSA Integration

Password Reset Listener

  • Introduction
  • Defining Scripts
  • Defining Reset Listener
  • Approval for Listener

Backup & Disaster Recovery

  • Database Backup – Options
  • Live Backup
    • Setting up Live Backup
  • Scheduled Backup
    • Setting up Scheduled Backup
  • Disaster Recovery

Audit & Notifications

  • Audit Types
  • Resource Audit
  • Details Captured
  • Audit Filters
  • Exporting Audit Trails
  • Setting Up Notifications
  • User Audit
  • Details Captured
  • Audit Filters
  • Exporting Audit Trails
  • Setting Up Notifications
  • Task Audit
  • Details Captured
  • Audit Filters
  • Exporting Audit Trails
  • Setting Up Notifications on the Occurrence of Audit Trails

Optional General Settings

  • Significance
  • Swithching on/off features on need basis

Course Objectives

The primary objective of this course is to enable you to securely store, access and administer shared administrative passwords.

At the end of the training, you should be able to:

  • Set up Password Manager Pro
  • Maintain a central repository of passwords
  • Define and enforce standard IT practices and policies
  • Define roles and access scope for users
  • Control unauthorized access to shared passwords
  • Set up disaster recovery

Who Should Attend

IT Managers, IT administrators and Network Administrators who are looking to

  • Eliminate password fatigue and security lapses by deploying a secure, centralized vault for password storage and access
  • Improve IT productivity many times by automating frequent password changes required in critical systems
  • Provide preventive & detective security controls through approval workflows & real-time alerts on password access
  • Control access to sensitive IT resources and enforce standard password policies
  • Meet security audits and regulatory compliance such as SOX, HIPAA and PCI

Signup for the Classroom Training, or Register for a training at your location now!