Chapter 1: Introduction

Many of us heavily depend on cars to help us commute to our workplaces. However, do we ever pause to think about how the car parts are manufactured? Well, it's a long-winding process from start to finish: creating the right design, sourcing raw materials, and crafting them in the perfect shape and size to ensure performance, durability, and safety.

Automotive manufacturing in the 20th century was predominantly manual, relying on primitive technology and intensive manpower. Cars were assembled by hand in limited capacity. With the introduction of robotic equipment and automation in the 21st century, mass production of high quality vehicle parts became a reality.

Global manufacturing is one of the many industries to have benefited from digitalization. It's not just about self-driving cars or built-in smart systems. Digital transformation behind the scenes has led to phenomenal growth in user experience, logistics, and safety evaluation.

It's time to look at ITSM's role in manufacturing parts and bringing your car to life, so to speak.

In continuation to part one, this e-book focuses on two enterprises, MagnaMotors and Kessler (names changed for privacy), both renowned in the automotive industry for their services as manufacturers and distributors. Here's what we have in store for you:

Industry-specific challenges:

Uncover the complications faced in the automotive industry and real-life scenarios that posed obstacles for the organizations.

Practical solutions:

Take a leaf out of our book as we walk you through the plans and
workflows that helped the enterprises achieve their IT goals while staying within their budgets.

ManageEngine's POV:

Understand what the implementation process has taught us about our customers, tools, and our approach to building world-class technology.