Ankura amplifies its IT efficiency with ADSelfService Plus

Business challenges

• Need for synchronization: Ankura required a tool to synchronize passwords between two domains.
• User experience: It was crucial to introduce a system that was user-friendly and reduced the number of helpdesk calls.
• Password reset solutions: The company was in search of a more efficient password reset solution.
• Adaptability: The solution had to be flexible enough to adapt to different environments.
• Onboarding: Ensuring a smooth and efficient onboarding process for the new employees.

The problem

Ankura had previously utilized ADManager Plus from ManageEngine and was familiar with a few of their applications. The challenge arose when they needed a system that could seamlessly synchronize passwords between two domains, especially over the internet. The conventional methods in place weren’t meeting the efficiency and user experience standards that Ankura aimed for.

While looking for solutions, Ankura also considered the user experience. They desired a tool that not only functioned efficiently but also provided users with multiple avenues to reset their passwords—whether through the web, their phones, or the login screen. This would reduce the burden on the helpdesk, a crucial goal for the company.

The solution

Integrating ADSelfService Plus was transformative for Ankura. Ramy highlighted the convenience it brought, stating, "The idea that you have multiple ways to receive the password... makes it more fancy and nice for the user, reducing the number of calls to the helpdesk." The system's adaptability was evident as it catered to different environments, albeit with some tweaks.

One of the most notable impacts was the significant reduction in helpdesk tickets.

This speaks volumes about the system's user-friendliness and efficiency. When asked about the product's usability.

Highlighting the best feature of ADSelfService Plus.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.