City Charter High School (commonly known as City High) is a public charter high school located in downtown Pittsburgh, Pennsylvania. Established in 2002, it serves approximately 550–600 students in grades 9–12 and is recognized for its technology-focused curriculum, project-based learning, and strong emphasis on college, career, and workforce readiness.
City High School
Education
United States
100+
City High faced challenges with its IT resources and processes, particularly around password resets and self-service capabilities for its staff. Prior to implementing ADSelfService Plus, the Information Technology Manager was the sole person responsible for managing IT requests, which could be a daunting task given the limited IT resources. Additionally, staff members did not have a self-service solution in place, which meant they had to rely on the IT team for any password resets, profile information changes, or group subscriptions.
ADSelfService Plus was implemented to provide the necessary self-service password management functionality. The solution also included the ability to manage profile information and group subscriptions. ADSelfService Plus was easy to configure and use, making it an ideal fit for City High.
The implementation of ADSelfService Plus has significantly reduced the burden on the IT Manager. Staff members can now manage their own password resets, profile information, and group subscriptions, saving valuable time for the IT Manager. Edward Crist was impressed with the ease of use and configuration of the solution, making it an ideal fit for City High.
ADSelfService Plus by ManageEngine has provided City High with an efficient and effective self-service password management solution. The burden on the IT Manager has been significantly reduced, while staff members can easily manage their own password resets, profile information, and group subscriptions. Overall, ADSelfService Plus has been a valuable addition to City High's IT infrastructure.
Edward Crist, Senior Systems Administrator
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.
Discover how AD360 helps your organization manage, secure, and govern identities across your entire IT environment from a single, unified console
Fill in the details below and get instant access to the case study.
