George Clinical streamlines password management and security with ADSelfService Plus

Business challenges

• Need for a customizable solution: George Clinical required a tailored solution that could align with the organization’s password policies while providing greater flexibility in customization and automation.
• High volume of manual password resets: The IT team faced frequent password reset requests, which consumed valuable resources. A self-service reset option was needed to reduce IT intervention and enhance user convenience.

The problem

George Clinical relied on manual password management, which required significant IT effort. The organization needed an identity security solution that allowed users to reset passwords from mobile and personal devices at any time, eliminating dependency on IT. Additionally, customization and automated reporting were essential to meeting internal security policies.

The solution

George Clinical implemented ADSelfService Plus, ManageEngine’s identity security solution, which significantly improved password management, security, and automation. The solution provided customization options to accommodate George Clinical’s password policies, ensuring seamless compliance and flexibility.

The self-service password reset feature allowed users to reset passwords anytime from mobile or personal devices, reducing IT workload and improving user autonomy.

Additionally, MFA was implemented, requiring users to enter both a password and a verification code, strengthening security. The Single Sign-On (SSO) functionality also enhanced accessibility while ensuring security compliance. Chandrasekar praised its flexibility, calling it "simple, secure, and highly customizable." George Clinical also commended ManageEngine’s support team, highlighting their responsive and reliable assistance whenever needed.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.