MVV Environment Ltd., the UK branch of German energy company MVV Umwelt, specializes in delivering sustainable and efficient solutions for waste-fired energy generation to publicly and privately owned waste disposal companies, and to local authorities. In the UK, the organization currently operates an Energy from Waste Combined Heat and Power Facility in Plymouth with an annual capacity of 245,000 tons, a similar facility in Dundee with a capacity of around 110,000 tons per year, and a Biomass facility at Ridham Dock (Kent), which uses 172,000 tons of old and waste wood for the generation of usable energy.
MVV Environment Ltd
Infrastructure
United Kingdom
1,000+
With over a quarter of its workforce working from remote locations, MVV Environment Ltd. was seeking a solution that enabled its remote employees to self-reset their credentials, a functionality that proves to be crucial during account lockouts.
Furthermore, the organization's IT department wanted to enforce a strong password policy. Christina Hellier, the IT support manager at MVV Environment Ltd., recounted that, with its existing Windows 2019 server, the IT team was only able to set 16 characters as the required limit for passwords. This proved to be a major friction point for the organization's remote user experience.
Mark Poole, the head of IT, recalled how self-service capabilities and password policy enforcement were also an essential requirement for the organization's cybersecurity program. Therefore, in continuation of its fruitful experience with ManageEngine's solutions, MVV Environment Ltd. zeroed in on ADSelfservice Plus.
Christina Hellier, the IT support manager at MVV Environment Ltd.
With ADSelfservice Plus, the organization's IT remote workforce management became centralized and efficient. By empowering end users to handle password-related issues on their own, the solution alleviated the burden on the IT department, fostering a more agile and responsive operational environment.
Despite the initial complexities brought by the integration between ADSelfservice Plus and the organization's existing VPN setup, the implementation process was characterized by responsive and patient support. Hellier reminisced about how the integration was contextually implemented by ManageEngine's custom onboarding team.
Recounting how prompt and accessible the custom onboarding team.
Christina Hellier, the IT support manager at MVV Environment Ltd.
The collaborative resolution of integration challenges ensured a successful deployment that aligned seamlessly with MVV Environment Ltd.'s unique requirements.
ADSelfService Plus not only addressed immediate concerns but also facilitated a smooth transition to a more user-friendly and efficient IT environment. MVV Environment Ltd. now recommends ADSelfService Plus to others facing similar challenges, emphasizing the seamless integration with ManageEngine tools and the overall positive experience the company had with the product and the implementation services.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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