Penske Corporation enhances password security and IT productivity with ADSelfService Plus

Business challenges

• High Volume of Helpdesk Requests: Penske Corporation's IT department was burdened with numerous password reset and account unlock requests, which were a drain on time and resources.
• Need for Stronger Password Policies: The company needed a way to enforce stronger password policies to comply with IT security standards and safeguard sensitive data.

The problem

Penske Corporation's IT department was overwhelmed with helpdesk requests, especially related to password resets and account unlocks. As a result, the team struggled to focus on higher-priority tasks. The company also faced challenges in ensuring consistent enforcement of password policies across its user base, leaving room for potential security vulnerabilities. Furthermore, Penske Corporation needed a way to empower users to address their own account issues without relying on IT intervention.

The solution

ADSelfService Plus became an invaluable tool for Penske Corporation by addressing these challenges head-on. .

The self-service features allowed employees to quickly and securely reset their passwords and unlock accounts without needing to contact IT, significantly reducing the strain on the helpdesk team thereby enhancing IT productivity

The solution also strengthened Penske Corporation’s password policies.

The platform's ability to enforce complex password requirements ensured that employees followed best practices for password security, aligning with the company’s strict security protocols.

The self-service password reset function was particularly impactful.

This functionality not only empowered employees but also improved productivity by reducing the time spent on resolving account access issues.

Furthermore, the support provided by ADSelfService Plus was exceptional. "Support provided by ADSelfService Plus is responsive and helpful in many ways," Rose remarked, highlighting the assistance the company received during implementation and ongoing use. Overall, Penske Corporation was highly satisfied with the solution.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.