St. Bernards Healthcare reinvents credential management with ADSelfService Plus

Business challenges

• Overwhelmed IT help desk: St. Bernards faced a formidable challenge with its small IT help desk grappling with an incessant stream of password reset requests, creating a bottleneck in operational efficiency.
• Manual intervention: The absence of a robust self-service solution meant that the IT team was often bogged down in time-consuming manual interventions for resolving password-related issues.
• Administrative usability concerns: Seeking an optimal solution, the IT team required a user-friendly administrative interface that could efficiently streamline processes.

The problem

St. Bernards Healthcare recognized the urgent need for an automated, hands-free approach to mitigating high-volume, redundant tasks, such as password resets.

After evaluating several solutions to solve the challenges related to IT productivity, St. Bernards Healthcare deployed ManageEngine ADSelfservice Plus within its environment.

The solution

With timely delivery of services proving to be critical for a healthcare delivery organization like St. Bernards, ADSelfService Plus emerged to be a positive catalyst in this aspect.

ADSelfService Plus' entry marked a drastic reduction in manual interventions and has significantly liberated the organization's IT help desk to focus on more strategic initiatives. Likewise, ADSelfService Plus not only met but exceeded expectations in terms of usability.

To enable a context-driven adoption of ADSelfService Plus, St. Bernards availed the custom onboarding services offered by ManageEngine, wherein the organization received a hands-on, expert-assisted installation of the solution in its IT environment. Joel expressed his satisfaction by remarking that ManageEngine's custom onboarding team "has been very responsive through the whole implementation process." He recounted that "anytime I've reached out or needed to talk to somebody, I got an answer almost immediately, which was very nice." Joel highly recommends the service to his peers.

The adoption of ADSelfService plus amongst employees proved to be a cakewalk for St. Bernards' employees, with Joel noting that the help documents have been useful in the process. With a high likelihood (9 out of 10) of recommending ADSelfService Plus, St. Bernards Healthcare's IT team expressed satisfaction with the product's features and pricing. Joel encapsulated the overall experience in one word: "Excellent."

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.

About OnboardPro

OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.