State Properties General Authority improves AD visibility and account lockout analysis with ADAudit Plus

Business challenges

• Account lockout resolution: The IT team struggled to determine the root cause for account lockouts, such as why users were getting locked out. The lack of a change auditing mechanism led to repeated complaints and delays in troubleshooting.

The problem

Before implementing ADAudit Plus, the lack of visibility into user activity and AD changes posed a significant challenge for SPGA’s IT team. Syed Rizwan Uddin, Senior System Engineer at SPGA, explained, “We were not able to know why users were getting locked out or who was creating and modifying accounts in Active Directory.”

This lack of transparency made auditing difficult and security management inefficient, leaving the IT team with limited insight into AD operations. The IT team understood the need for an IT auditing solution that helps them identify the root cause of issues that hinder SPGA's employee productivity.

The solution

With the deployment of ADAudit Plus, ManageEngine's real-time AD auditing solution, SPGA gained real-time visibility into AD changes, allowing the team to track modifications and user account activity efficiently. Rizwan Uddin noted, “With clear visibility, we were able to track and modify any changes in Active Directory, which immensely helped us in auditing.”

ADAudit Plus' provided detailed and easy-to-read reports, making it simple to identify security vulnerabilities and ensure compliance. Rizwan Uddin stated, “The reports are very useful and clear, allowing us to easily track any modifications made in AD.”

ADAudit Plus' User Behavior Analytics (UBA) feature helped the IT team identify patterns behind frequent account lockouts, providing insights into users who consistently faced authentication issues. This allowed proactive troubleshooting, improving the user experience, and reducing IT workload. SPGA praised ManageEngine’s support team for their quick response and efficient problem resolution. Rizwan Uddin shared, “Support has been quick and diligent. We have never had an issue after opening a case—it always gets resolved in a timely manner.”

With a 9/10 rating for overall experience and a 9/10 recommendation score, SPGA highly recommends ADAudit Plus for organizations looking to enhance AD visibility and security.

About ADAudit Plus

ADAudit Plus is a real-time Active Directory change auditing solution that features file and folder monitoring, plus access and permission change capabilities. With more than 200 event-specific reports and real-time email alerts, it provides in-depth knowledge about changes made to both the content and configurations of Active Directory, Azure AD, and Windows servers. Additionally, ADAudit Plus provides thorough insights on workstation and file server access (including NetApp and EMC). For more information about ADAudit Plus, visit https://www.manageengine.com/products/active-directory-audit/.