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Frequently Asked Questions

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How do I reset the password of the admin account?

To reset your admin password,

  • Navigate to <Installation_Dir>\bin folder. By default, the path is C:\ManageEngine\AD360\bin.
  • Find and run the resetADSPassword.bat file.
  • Your password will now be reset to the default password admin.

How do I change the password of the admin account?

To change the password of your admin account,

  • Click the icon located at the top right corner of AD360 window and click Change Password.
  • In the change password page, enter the old password. Then, enter the new password and confirm it by keying in the new password in the 'confirm password' field.
  • Click Change Password.

    Alternatively, you can also:

  • Click the Admin tab.
  • Navigate to Administration --> Logon Settings --> Change Password.
  • Enter the old and new passwords. Confirm the new password by keying in the new password in the 'confirm password' field.
  • Click Change Password.

How do I install AD360 as a Windows service?

After installing AD360, follow these steps to install the product as a service:

  • Navigate to Start menu → All Programs.
  • Select AD360.
  • Click on NT Service folder.
  • Click on Install AD360 as a Service.
  • When AD360 is installed as a service, it runs with the privileges of the system account.

How to I manually backup and restore the database in AD360?

To backup the AD360 database,

  • tart Command Prompt as an administrator (right-click command prompt and select 'Run as Administrator')
  • Navigate to <Installation_Dir>\bin folder by using the cd command. By default, the path to installation directory is C:\ManageEngine\AD360.
  • Now, execute the command backupDB.bat to backup the database.
  • A folder named Backup will be created at AD360 installation directory (By default: C:\ManageEngine\AD360) and it will contain the DB backup in compressed file format.

    To restore a AD360 database,

  • Start Command Prompt as an administrator (right-click command prompt and select 'Run as Administrator')
  • Navigate to <Installation_Dir>\bin folder by using the cd command. By default, the path to installation directory is C:\ManageEngine\AD360.
  • Now, execute the command restoreDB.bat to restore the database.
  • restoreDB.bat compressed_file_name.zip

How do I move AD360 to a new server?

To move AD360 to a new server. follow the steps listed below.

Note : Please upgrade AD360 to the latest build using the Service Pack before migration. And, do not uninstall AD360 from the old machine until the new installation works fine.

  • Navigate to /conf (By default: C:\ManageEngine\AD360\conf)
  • Open database_params.conf file in a text editor and identify the database that is being used by AD360 in your environment.
  • If the database is MySQL or MS SQL, then contact AD360 support for further guidance.
  • If the database is PostgreSQL, then continue with the following steps.
  • Stop AD360(Start → All Programs → AD360 → Stop AD360 if it running as an application, or Start → Run → services.msc → Stop the 'ManageEngine AD360' if it is running as a service.)
  • Open command prompt as administrator.
  • Navigate to <Installation directory>\bin
  • Run backupDB.bat file to back up the database of your current installation. This will create a folder named Backup in the installation folder. By default, C:\Program Files\ManageEngine\AD360. This folder will contain the database in compressed file format.
  • Backup patch files, if you have any. Take a copy of the Patch folder present in AD360 installation directory (By default: C:\ManageEngine\AD360)
  • Download and install the build of the same number on the new server.
  • Stop AD360 after installation on the new server.
  • Paste the Patch folder under the AD360 installation directory (By default: C:\ManageEngine\AD360)
  • Copy and paste the compressed database backup file created from the old installation in the following location on the new server: <Installation directory>\AD360\bin (By default: C:\ManageEngine\AD360\bin)
  • In the new server, open the command prompt as an administrator.
  • Navigate to bin.
  • Execute the 'restoreDB.bat' file from the command prompt using the compressed DB file.

    For example: restoreDB.bat compressed_file_name.zip

  • Start AD360. (Start → All Programs → AD360 → Start AD360)

How do I change the port number of AD360?

To change the port number in AD360,

  • Click Admin tab.
  • Navigate to General Settings → Product Settings.
  • If you wish to use HTTP, select the HTTP field under Connection Type, enter the new port number.
  • If you wish to enable the secure socket layer, select HTTPS and enter the appropriate port number.
  • Click Save.
  • Restart AD360 for the changes to take effect.

How to stop all the integrated products when I stop AD360?

To enable single shutdown:

  • Click Admin tab
  • Navigate to General Settings --> Product Settings
  • Select Enable Single Shutdown.

When this option is selected, if you stop AD360, all the integrated services will also be stopped.

How to upgrade the integrated products to the latest version?

Currently there's no functionality within AD360 to check for the latest version of other integrated services. It can only be done by navigating to Support Tab and clicking "Check for Latest Updates", in the respective product's console.

What are all the ports need to be opened for AD360 like LDAP port 389?

Make sure the default port for AD360, 8082 is not used by any other application. No other additional port need to be configured, as AD360 does not integrate with Active Directory.

How to enable SSL in AD360?

To enable SSL in AD360:

  • Click Admin tab
  • Navigate to General Settings --> Product Settings
  • Select Enable LDAP SSL option
  • Click Save