Important: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.
If you have enabled high availability, please read this before applying the service pack.
If you receive the error Keystore file not found while updating to build 4400 using the service pack, download and import this certificate into the Update Manager tool manually.
Service Pack install order for build
| Steps | SHA256 Checksum hash value |
|---|
| If your build number is | Update to build number | SHA256 Checksum hash value |
|---|---|---|
| 4500 to 4503 | ||
| 4400 to 4408 | ||
| 4300 to 4319 | ||
| 4200 to 4238 | ||
| 4024 to 4117 | ||
| 4000 to 4023 |
If the product runs as an application, click Start > All Programs > AD360 > Stop AD360.
If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and stop ManageEngine AD360.
Navigate to <AD360>\bin, where <AD360> is the location where the product is installed. Execute the stopDB.bat file.
If you have configured an external database server (MS SQL or PostgreSQL) in AD360, back up the external database.
If you have enabled High Availability, follow the steps listed here. If not, proceed with the next step.
Back up AD360 by zipping the contents of the <AD360> directory.
Open Command Prompt as an administrator and execute the UpdateManager.bat file stored in the <AD360>\bin directory.
Click Browse and select the service pack (.ppm) file that you have downloaded.
Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. During this step, the certificate that verifies the service pack's integrity is automatically imported by the Update Manager tool.
If the automatic certificate import fails, please import the certificate manually by following the steps listed here. Otherwise, click Close and then Exit to quit the Update Manager tool.
If the product runs as an application, click Start > All Programs > AD360 > Start AD360.
If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and start ManageEngine AD360.
Shut down both the primary and standby servers.
Follow the back up and update steps (Steps 2 and 3) above and apply the service pack on the primary server. After the process is complete, perform the same steps on the standby server.
Start the primary server first and then the standby server.
Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.
| Build Number | Download link |
|---|---|
| 4400 and above | https://updates.manageengine.com/certificates/latest.crt |
| Below 4400 | https://www.manageengine.com/certificate/ppmsigner_publickey.crt |
Open Command Prompt as an administrator and execute the UpdateManager.bat file in the <AD360>\bin directory.
Click Import Certificate in the Update Manager tool to open the Import Certificate wizard.
Click Browse and select the downloaded certificate file.
Click Import.
Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely.
Once the installation is complete, click Close and then Exit to quit the Update Manager tool.
Start AD360.
AD360:
Log in to the AD360 web client, and click the License link in the top pane.
You will find the Build number mentioned right next to the Product Version.
