Service Pack

AD360 Service Pack Installation

  • Make sure that you take backups before migrating; and apply the service packs given under the upgrade path one by one, in the same order.
  • If you have enabled high availability, please read this before applying the service pack.


For Build Number How do I find my build number? Upgrade Path to the Latest Build 4116
4024 through 4115
  1. Upgrade to 4.1 SP 1.6
4000 through 4023
  1. Upgrade to 4.0 SP 2.4
  2. Upgrade to 4.1 SP 1.6

Service Pack Installation Steps:

Follow steps 1 through 8 to apply the service pack.
  1. Shut down AD360
    1. If the product runs as an application, click on Start --› All Programs --› AD360 --› Stop AD360.
    2. If the product runs as a windows service, click on Start --› Run --› type "services.msc" --› Stop "ManageEngine AD360".
  2. Execute the stopDB.bat file under <AD360Home>\bin directory.
  3. Backup AD360 by zipping the contents of <AD360Home> directory.
  4. Open Command Prompt and execute the UpdateManager.bat file under <AD360Home>\bin directory.
    For Windows 8/ 7 / Vista / 2008 / 2008 R2/ 2012 machines with User Account Control enabled, Select 'Run as Administrator' while opening Command Prompt
  5. Click Browse and select the .ppm file that you have downloaded.
  6. Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate prematurely.
  7. Click Close and then Exit to quit Update Manager tool.
  8. Start AD360.
Note: If you have enabled high availability, then follow the steps given below:
  • Shut down both the primary and standby servers.
  • Follow steps 2 through 7 given above, and apply the service pack in both the servers.
  • Start both the primary and standby servers.

How do I find out my Current build number?

  1. Log in to the AD360 web client.
  2. Click on the License link at the top right corner.
  3. You can find the Build number from the license details window that opens.

Need Help?

You can contact AD360 Support at any time for assistance in upgrading AD360 to the latest version.