Troubleshooting Tips

1. When I try to integrate a component, I get this error "Server is down. Make sure the component's server is up and running."

If the component you are trying to integrate is not running, you will get this error. Make sure that you have installed the component that you are trying to integrate with AD360 and that the component is running. If not go to Start → All Programs → Click XYZ → Click Start XYZ. Here XYZ is the component's name.

2. When I try to integrate a component, I get this error "Incompatible component. Please check whether the component's version is compatible with AD360"

If the version of a component that you are trying to integrate is lower/higher than the version supported by the version of your AD360, you will get this error. Update the component or AD360 to the latest version.

3. While installing AD360, I get 'Access is denied' error.

If you are using Windows Vista or later operating systems, ensure that 'User Account Control' is disabled. Enabling 'User Account Control' will allow only administrator to install the software. To disable UAC, follow the steps given below:

Select Control Panel → User Account

1. For Windows 7 and Windows 2008 R2,
   • Click 'User Account Control' Settings link.
   • This will open the User Account Control Settings dialog showing the control level.
   • Drag the control level to 'Never Notify' and click OK
2. For Windows Vista and Windows 2008
   • Click 'Turn User Account Settings On or Off' link.
   • Uncheck the 'Use User Account Control (UAC) to protect your computer' option and click OK.

4. Unable to view one or more of the components' dashboard.

Following are the list of situations that may hinder the dashboard view of the components:

1. Component Setup: To view the dashboard of AD360, you must first download and install its components. Only when a component is installed and integrated with AD360, you can view its dashboard. Click here to learn more about installing and integrating the components with AD360.

2. Domain Selection: It is possible to configure different domains with different components. As you switch between the dashboard views of different components, make sure that the domain that you have configured with that component is selected. Also, make sure that you have logged in with the appropriate credentials to view the dashboard of the domain you have selected. Click here to learn how to view the dashboard of different domains.

3. Network Settings: Any changes to the hostname and port number of a component should be reflected under the Product Settings of AD360. If the component is not started or if there is a network problem between the machines running AD360 and one of the components, then the dashboard of that particular component may not be viewable.