ADSelfService Plus enables Raleigh Radiology to simplify its password reset process.
About the Organization
Raleigh Radiology, established in 1950 in Raleigh, North Carolina, is a group of clinics and outpatient facilities that specialize in providing medical imaging services like musculoskeletal imaging, neuroradiology, abdominal imaging, women's imaging, pediatric imaging, nuclear medicine radiology, and interventional and vascular radiology. Being the community's most experienced radiology practice and having more than 42 board-certified subspecialty radiologists, Raleigh Radiology's goal is to become one of the top radiologist centers in the country, providing high-quality imaging services and compassionate care to every patient.
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Country
USA -
Industry
Healthcare -
Employees
100 - 150
The Problem
Raleigh Radiology's IT admins were getting overwhelmed with a large amount of password reset requests that they received via calls, e-mails, and tickets from both their internal and external users. However, manually resetting passwords for all their users proved to be time-consuming, drained the IT staff of their productivity, and distracted them from more critical matters.
This made Raleigh Radiology look for a solution that could enhance the organization's security measures while allowing its users to manage their own passwords without calling for IT support each time.
The Solution
After a detailed and thorough search, Jordan Straw, managed service engineer for Raleigh Radiology, decided to implement ADSelfService Plus. An identity security solution from ManageEngine, ADSelfService Plus helped to eliminate his team's challenges with password reset requests and more.
ADSelfService Plus let Straw configure policies that allowed Raleigh Radiology's internal and external users to reset passwords, unlock accounts, and update their details without bothering IT admins via an external platform, raleighrad.com.
Straw was also impressed by ADSelfService Plus' user-friendly portal and customization features that let him re-brand the default ADSelfService Plus logo with Raleigh Radiology's corporate logo.
Additionally, the IT team was able to enhance their security measures by implementing out-of-the-box MFA for all new users, helping them to protect sensitive data like PHI and meet HIPAA standards as a healthcare providers. The ADSelfService Plus endpoint MFA safeguards endpoints like Windows, Mac, and Linux machines, RDP, OWA logins, cloud apps, UAC, and endpoints that support RADIUS authentication, plus VPN providers like Fortinet, Cisco AnyConnect, Pulse, and more. Straw and his team were able to choose from 19 authentication techniques offered in AdSelfService Plus, including fingerprint, SMS verification, face ID, email verification, and Google authenticator, to verify a user's authenticity before giving them access to sensitive information.
"Right out of the box, ADSelfService Plus enforces MFA for all new users, which is very important for our security policy—especially with being a healthcare provider and meeting HIPAA requirements and standards."
- Jordan Straw, Managed Services Engineer
About ADSelfService Plus
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement, and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces.