Identity lifecycle management

Eliminate manual tasks with smart automation

Managing multiple users’ identities, provisioning access to critical resources, and modifying other user attributes can introduce a significant burden on IT staff, if done manually. Creating accounts and roles manually for each employee to multiple applications, ensuring those employees have an appropriate level of access within each application, and revoking access when employees leave or devices are lost —can easily overwhelm helpdesk managers or IT admins.

The ability to automate such manual and repetitive tasks will free up a lot of time, thereby letting the IT team concentrate on the more important tasks. Automating repetitive tasks also means that the chances of human error diminishes to zero. This reduces security risks from erroneous user management, and any loss in productivity from insufficient access permissions.

Reduce regulatory risk and ensure compliance

Ensuring the right level of access to various users is not only essential for user productivity, but it’s also important from a security perspective. Administrators should be able to provision users with the right access based on role, and instantly change that access as employees’ roles change.

When a user leaves a company, IT teams need to deprovision the user from all the systems the user has access to within a short period. This reduces the organization's exposure to risk from that employee. The picture becomes even more complicated when enterprises must solve the lifecycle management of not just the user and their apps, but also of their software licenses.

Identity management during the off-boarding process is also critical, and the ability to automatically revoke, suspend, or disable accounts across all apps is vital to prove regulatory compliance with standards like HIPAA, PCI-DSS, GDPR, and more.

Break down operational silos

Managing user identities often comes with its share of difficulty — the complexity of managing identity silos within applications and environments. Maintaining and managing these accounts, licenses, permissions, and resources are often a highly manual and daunting task for IT. Working in silos does not help the cause.

Integrate across functions

Every organization, during its life, deploys multiple IT applications to meet various IT needs. These applications often operate in silos, catering to specific requirements. Over a period, admins will find it difficult to perform IT management tasks.

Organizations often rely on a human resources management system (HRMS) as the authoritative source of employee data. However, for IT admins, synchronizing user data between their organization's HRMS and Active Directory remains a challenge. As more and more employees join the organization, change their roles over time or leave, IT admins are left dealing with constant requests to update all these changes in Active Directory. There is a definite gap between IT and HR when it comes to user onboarding and off-boarding. It costs organizations unnecessary manpower and reduces the productivity of IT admins, HR managers, and employees. For holistic IT management, it is prudent to integrate some of the critical applications so that IT management can be done from a single tool.