General troubleshooting

1. Failed to install update: Local Elasticsearch service is running

This error occurs when the Elasticsearch service is still running in the background when the product is being upgraded using a service pack.

To fix this issue, perform the following steps in the system where RecoveryManager Plus is installed.

• Stop RecoveryMangerPlus service.
• To check if Elasticsearch is still running, open command prompt as an administrator and enter the following command.

  netstat -a -n -o | find ":9390"

• Note the PID from the result of the above command.



• To kill the Elasticsearch process, execute the below command in an elevated command prompt.

  taskkill /f /pid <PID>

  where <PID> is the value from the previous step.

  

• The process with the specified PID will be terminated.
• Try upgrading the product using a service pack. If the issue still persists, please contact support@recoverymanagerplus.com.

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