General troubleshooting

    1. Failed to install update: Local Elasticsearch service is running

      2. This error occurs when the Elasticsearch service is still running in the background when the product is being upgraded using a service pack.

      To fix this issue, perform the following steps in the system where RecoveryManager Plus is installed.

      • Stop RecoveryMangerPlus service.
      • To check if Elasticsearch is still running, open command prompt as an administrator and enter the following command.

        netstat -a -n -o | find ":9390"

      • Note the PID from the result of the above command.
        • General troubleshooting
      • To kill the Elasticsearch process, execute the below command in an elevated command prompt.

        taskkill /f /pid <PID>

        where <PID> is the value from the previous step.

        General troubleshooting
      • The process with the specified PID will be terminated.
      • Try upgrading the product using a service pack. If the issue still persists, please contact support@recoverymanagerplus.com.