CGI creates a user-friendly password management system with ADSelfService Plus

Business challenges

• Need for user-friendly password management: CGI required a user-friendly web interface to facilitate self-service password resets and management for its AD user accounts.

The problem

According to Bogdan Duda, Senior Consultant at CGI, the organization's IT team required a password management solution that provides a web-based interface for employees to easily reset their passwords.

The solution

CGI implemented ManageEngine ADSelfService Plus, enabling a seamless self-service password reset experience. The solution allowed users to reset their passwords independently, significantly reducing the burden on local administrators.

The automated email reminders ensured that users were notified well in advance of their password expiration dates, leading to fewer last-minute reset requests.

Additionally, ADSelfService Plus provided valuable reports and metrics, giving system administrators clear insights into password reset trends, user behavior, and security compliance.

While CGI has rarely needed support, they found the response times to be prompt and efficient whenever required.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.