Dansko simplifies policy enforcement and end-user credential management with ADSelfService Plus

Business challenges

• Password management inefficiencies: Dansko faced challenges with enabling end users to manage their passwords efficiently. The existing process for changing passwords, unlocking accounts, and viewing account details was cumbersome and required frequent IT intervention.
• Policy enforcement gaps: The organization found it difficult to enforce its password policy on shared PCs, as the process for users to update their passwords was not intuitive or user-friendly.

The problem

According to Tim Lewis, the network manager of Dansko, the organization's IT team dealt with numerous password-related challenges. Dansko's employees often struggled with routine, yet critical, credential management tasks such as resetting passwords, unlocking accounts, and updating credentials on shared PCs. This not only disrupted end-user productivity but also increased the IT department's workload. Moreover, ensuring compliance with Dansko's password policy on shared workstations proved to be a complex and inefficient process, further straining IT resources. Dansko's IT team required an identity security solution that empowers employees to perform password administration tasks intuitively.

The solution

Dansko implemented ADSelfService Plus, ManageEngine's identity security solution, to address its password management challenges and streamline end-user operations. ADSelfService Plus enabled users to manage their passwords independently, providing them with an easy-to-use platform for tasks such as password resets, account unlocks, and password changes. The intuitive self-service portal empowered end users to access these functions directly from the main page, significantly reducing their reliance on IT support.

The solution proved especially effective in enforcing Dansko's password policy on shared PCs. Users could now easily update their passwords in compliance with organizational requirements, eliminating the complications of the previous process. Dansko also experienced exceptional support from ManageEngine, with quick and effective responses to their queries during onboarding.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.