Edmonton John Howard Society makes IT support services effective with ADSelfService Plus

Business challenges

• User identity management gaps: Edmonton John Howard Society (EJHS) IT team needed a solution that could seamlessly integrate with their on-premises Exchange and M365 hybrid setup, allowing for better user metadata management.
• Overburdened IT staff: With a large number of employees working limited shifts—some only twice a month—password resets became a frequent issue. Users at 24-hour locations required a self-service option to avoid IT delays.

The problem

Before implementing ADSelfService Plus, EJHS faced challenges in managing user metadata and handling password reset requests efficiently. The IT team often had to manually assist users with locked accounts, leading to delays, increased workload, and reduced productivity.

Additionally, due to shift-based work schedules, many employees only accessed their accounts twice a month, increasing the likelihood of password-related issues. The organization required a cost-effective self-service solution that could scale with their workforce while reducing IT dependency.

The solution

EJHS implemented ManageEngine ADSelfService Plus, which significantly improved user autonomy and IT efficiency. The solution enabled seamless integration with the organization's hybrid environment, allowing for better user metadata management while ensuring users could easily reset passwords and unlock accounts without IT assistance.

The self-service password reset feature became critical in supporting employees across 24-hour locations.

The IT team also praised the simplicity and affordability of ADSelfService Plus.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.