Pharmaceutical manufacturer improves identity security with ADSelfService Plus

Business challenges

With operations spread across three countries and a three-tier employee system, FDB's help desk was overwhelmed with handling all the password reset tickets.

The organization also did not employ an MFA solution. This left the servers in its system unprotected from threat actors and takeover attempts. With a worldwide customer base, FDB also had to comply with regulations that require companies to have MFA to protect their network servers.

The solution

FDB chose ManageEngine ADSelfService Plus, an identity security solution with MFA, SSO, and self-service password reset (SSPR) capabilities, to address these challenges. The solution's SSPR capability secured by MFA has improved user productivity and helped the help desk steer clear of password reset tickets.

Securing FDB's servers with advanced MFA

ADSelfService Plus has also helped FDB secure its servers with the endpoint MFA feature.

Future plans with ADSelfService Plus

While FDB primarily employs ADSelfService Plus' MFA and SSPR features, it is planning to roll out the solution's password expiration notification, conditional access, and SMS-based notification features once they have been analyzed and approved to meet FDB's requirements.

ADSelfService Plus benefits at a glance

• Secure enterprise endpoints from credential-based attacks using any of 19 authentication methods, including biometrics, OTPs, and hardware tokens.
• Let users reset their own passwords and regain access to their resources without depending on the help desk.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.