Hawle Guss GmbH improves security and efficiency with ADSelfService Plus

Business challenges

• Need for secure Multi-Factor Authentication (MFA): The company required an MFA solution that supported multiple authentication methods while ensuring seamless user access and security.
• High-volume IT requests: Although Hawle Guss had strong password policies in place, users still relied on IT support for password resets, causing operational inefficiencies.

The problem

Before implementing ADSelfService Plus, Hawle Guss 's IT team handled a significant number of password reset requests, which consumed valuable time and resources.

While the company already had strong password policies in place, there was a need for users to reset passwords themselves without depending on IT. Additionally, MFA was critical for privileged users, ensuring enhanced security for sensitive accounts.

The solution

By implementing ManageEngine ADSelfService Plus, Hawle Guss successfully streamlined password management and user authentication while reducing IT workload.

ADSelfService Plus provided a secure self-service password reset feature, which worked successfully in 70% of cases without IT intervention. A short training session was required after deployment, but overall, the system greatly improved efficiency.

The SSO (Single Sign-On) functionality offered a well-designed management portal, simplifying enterprise application access for users. While specific key performance indicators were not available, Garbe highlighted that SSO saved significant time and effort.

For privileged accounts, Hawle Guss deployed MFA using security questions and Google Authenticator, ensuring an added layer of protection for sensitive user accounts. Hawle Guss found ManageEngine's support team to be proactive and efficient, though Garbe noted that support was only available in English, which posed a slight challenge.

With an overall experience rating of 7/10 and a recommendation score of 8/10, Hawle Guss finds ADSelfService Plus to be a valuable tool for security and efficiency.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.