Headquartered in Mumbai, Pentagon System and Services is an information technology company specializing in providing IT solutions to corporate and public-sector customers. With operations across India and Singapore, Pentagon boasts of IT expertise across diverse industries, especially banking and manufacturing.
Pentagon faced significant challenges in managing passwords and ensuring secure access across their IT infrastructure. The high volume of password-related help desk tickets was straining IT resources, and the organization required a robust multi-factor authentication solution to secure their environment. Employees were often dependent on IT support for password resets, leading to delays and reduced productivity.
Surya Prakash, cloud security engineer
Pentagon implemented ManageEngine ADSelfService Plus, which provided a comprehensive password management solution with advanced multi-factor authentication. The deployment process was seamless, with quick integration that received praise from Prakash as "fabulous." The solution significantly reduced the number of password-related help desk tickets and improved overall security by enabling MFA for machine logins, application logins, and the self-service portal.
ADSelfService Plus also offered Pentagon a single console to provide detailed reporting and alerts, helping to optimize task management. The organization configured their productivity applications for single sign-on (SSO), leading to increased efficiency and utilization of these applications.
Surya Prakash, cloud security engineer
With the login agent installed on Windows, Linux, and Mac, user dependency on IT for password resets was minimized, enhancing employee productivity.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.
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