Svella Connect efficiently automates user lifecycle management with ADManager Plus

Business challenges

• Automating identity governance and administration: The IT team at Svella Connect was looking for a solution that efficiently handles daily Active Directory (AD) user management tasks, including account creation, deletion, and renaming, across a large team.

The problem

Before adopting ADManager Plus, Svella Connect's IT team was looking for a solution that manages its Active Directory effectively. With multiple technicians having administrator access, it was crucial to have a tool that could centralize and streamline various AD management tasks. The team at Svella Connect, led by Chris Channer, IT Networks and Infrastructure Manager, required a solution that could handle the daily demands of AD management, from creating and deleting user accounts to managing group memberships and licenses.

The solution

The implementation of ADManager Plus significantly transformed how Svella Connect managed its Active Directory. By integrating ADManager Plus with ServiceDesk Plus, ManageEngine's IT service management offering, the organization was able to implement a streamlined, ticketing-based governance of its AD users.

One of the key benefits of ADManager Plus for Svella Connect was its automation capabilities. The team extensively leveraged orchestration templates for tasks such as adding new users to the correct groups, ensuring BitLocker encryption, and offboarding employees by removing licenses and eventually deleting their accounts.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.