Care Health Insurance enhances compliance and cuts help desk tickets with ManageEngine AD360
About Care Health Insurance
Care Health Insurance Limited is a leading player in the insurance sector, serving a large customer base with a workforce spread across multiple functions. Operating in a highly regulated industry, the company places strong emphasis on compliance, security, and operational efficiency.
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Company
Care Health Insurance Limited -
Industry
Insurance / Banking & Financial Services -
Location
India -
Employees
5000-6000
Key challenges
Care Health Insurance faced a surge in password reset and account lockout requests, overwhelming the help desk and slowing productivity. Compliance demands required detailed reporting, but limited visibility into user activities made audits difficult. With a large user base and strict security needs, the IT team needed a self-service, compliance-ready solution.
Key benefits
With AD360, Care Health Insurance empowered its users to reset passwords securely, cutting help desk tickets drastically. Customized reports simplified compliance, while MFA and SSO strengthened security and improved the user experience. Proactive alerts and account insights boosted IT efficiency, making the organization compliance ready.
Business challenge
Care Health Insurance's IT team was struggling with the sheer volume of password-related tickets raised every month. With thousands of users across the organization, password resets and account lockouts were among the most common issues. This not only put additional pressure on the help desk but also slowed down employees who had to wait for IT intervention.
As a banking- and insurance-based organization, compliance requirements were also stringent. The IT team needed visibility into user activities like password resets, account lockouts, and expired accounts, making reporting capabilities critical.
The solution: AD360
Already a customer of ServiceDek Plus and Endpoint Central, the company implemented ManageEngine AD360 primarily to enable MFA for password resets and self-service account unlocks. By empowering users to reset their own passwords securely, the IT team drastically reduced the number of password-related tickets.
Custom reports in ADSelfService Plus and ADManager Plus helped the IT team gain insights into locked-out users, expired accounts, and password reset trends. These reports not only improved day-to-day IT management but also supported compliance audits.
The team also leveraged features such as:
- SSO: Simplified user access across multiple applications.
- MFA: Secured logins for Windows, Linux, and Mac, reducing dependency on IT for resets.
- Reporting and alerting: Proactive monitoring of password and account statuses.
- GRC add-on and access certification campaigns: Enhanced governance and risk management.
The value-for-money proposition stood out, as the solution combined features that could otherwise require multiple stand-alone products.
Implementation service and support
The organization was also extremely happy with OnboardPro, ManageEngine's implementation service, finding it smooth and highly beneficial. The IT team highlighted the onboarding service as outstanding, with quick resolution of challenges and proactive guidance throughout deployment. Overall, the support experience was described as “excellent” and instrumental in ensuring a successful rollout.
Excellent solution and amazing support. AD360 not only reduced our help desk load but also strengthened compliance and security for our business. The implementation experience was smooth, and the product continues to deliver great value.
Deepak Kunwar, Care Health Insurance Limited
75%
fewer help desk requests with automation.
3 times faster
onboarding and offboarding
100%
compliance adherence with MFA and GRC
About AD360
ManageEngine AD360 is a unified identity platform that seamlessly connects people, technology, and experiences while giving enterprises full visibility and control over their identity infrastructure. It offers automated life cycle management; secure SSO; adaptive MFA; and risk-based governance, auditing, compliance, and identity analytics—all from a single, intuitive console. With extensive out-of-the-box integrations and support for custom connectors, AD360 easily integrates into existing IT ecosystems to enhance security and streamline identity operations. Trusted by leading enterprises across healthcare, finance, education, and government, AD360 simplifies identity management, fortifies security, and ensures compliance with evolving regulatory standards. For more information, please visit https://www.manageengine.com/active-directory-360/.
About OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of the ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With Onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.